IT Service Desk Lead

IT Service Desk Lead

6+ month contract with intent to convert

Conversion Salary: $60,000 - $70,000 DOQ

*** Just moved into a new office - this team will demonstrate professionalism and positive customer service skills! Deskside support (office has hotel and assigned seating for employees). Will help set up office, printers, AV systems / offices, etc. Must know how to troubleshoot - O365, zoom/teams, printers, Wi-Fi, home and in office setups, etc.

L1 is outsourced, so this team has L2 - L3 resources. This Lead will have 5-10 support reps on their pod. This Lead will also need to be hands on and the escalation "go to "when need be.

Over 130 regional offices, 400+ corporate employees locally, approximately 3500 total USA employees.

Ideally someone that still gets in the trenches as well as:

• delegate tasks
• run metrics
• oversee the workload for a team of about 5-10 L2 Agents
• Both desktop and customer/remote experience needed
• Service Now
• O365
• SAP nice to have
• Salesforce nice to have
• Power BI, Azure nice to have

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.