Claims Business Process Technician - Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Some people take things as they come. Others relentlessly push themselves to go farther. Combine health care and technology, which are two of the fastest-growing fields on the planet, with UnitedHealth Group's culture of performance, collaboration, and opportunity and this is what you get: industry-leading health care services at a company that's improving the lives of millions.

As a Claims Business Process Technician supporting Government Appeal Operations you will design and develop dashboards and analysis to measure post deployment success of automation and digital expansion initiatives aimed to improve member/provider satisfaction. You will root cause initiatives where the post deployment does not yield the anticipated results and make recommendations to the operational and strategic objectives team to improve results based on that research. Your analyses will be used to create viable, real-world solutions in a complex health care landscape.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm local time. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Interpret and analyze post deployment success of automation and digital expansion initiatives across all areas of Government Appeals Operations. Link these results to measurable reductions in cost and improvement in the member/provider experience.
• Lead cost benefit analysis projects across the organization by contributing to volume predictions and operational performance modeling
• Create and update automated dashboards of all tracked initiatives and lead a process to provide meaningful insights on a recurring basis to the business owners of the projects including varying levels of leadership
• Positions in this function high technical ability, strong critical thinking, and a willingness to engage with leadership to share meaningful results/updates

The work is as challenging as it is rewarding. You'll open doors to new opportunities and have a real impact on initiatives that reduce costs and improve the member experience. This is where bold people with big ideas are writing the next chapter in health care. Join us. There's never been a better time to do your life's best work.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree (or higher) OR High School Diploma / GED (or higher) WITH 5+ years of work experience with a technical or healthcare background
• 2+ years of experience working with Tableau
• 2+ years of experience in performing data analytics, SQL, and/or other statistical programs
• 5+ years of Excel Experience including complex formula building

Preferred Qualifications:

• Previous reporting experience
• Previous experience with Health Care and CMS regulations

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $79,700 to $142,600. The salary range for Connecticut / Nevada residents is $87,900 to $156,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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