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Account Manager - Key Accounts

Employer
Blue Cross Blue Shield of ND
Location
Fargo, North Dakota
Salary
Join our team!

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Industry
Professional Services
Role
Sales
Job Type
Long-Term
Hours
Full Time

Job Details

Job Summary

The Account Manager - Key is responsible for overseeing the management of assigned key accounts. This position will serve as a point of contact for existing key accounts, maintaining long-term relationships and maximizing sales opportunities during the renewal process.

This opportunity is an in-office position within the Fargo, ND office. We empower our employees to find a work style that is best for them.  Click Life at Blue | BCBSND to learn more.

 

Essential Functions
  • Develops, maintains, and assesses client accounts, and builds favorable relationships with clients.
  • Focuses on growing and developing existing accounts, together with generating new business.
  • Crafts targeted strategies designed to meet specific client needs and strategically plans, negotiates, and influences the interactions and relationships with customers, their broker/consultant and internal team members to retain the account.
  • Prepares, presents, and sells renewals either directly or in collaboration with consultants or brokers, providing benefit plan and financial alternatives.
  • Develops and implements effective retention strategies and additional sales opportunities either directly or in collaboration with consultants or brokers and responds to formal request for proposals (RFP).
  • Establishes and executes annual group business plans.
  • Develops and maintains a detailed knowledge base of customers to become an extension of the customer's business by providing insightful advice and education.
  • Meets regularly with assigned key accounts and ensures clients are consistently satisfied with the organization’s products and services.
  • Provides consultative plan management throughout the year. Proactively assesses, clarifies and validates client needs on an ongoing basis and incorporates group customer values when creating the business plan, coordinates the involvement of Company personnel, including support, service, and management resources in order to meet group account performance objectives and customers’ expectations.
  • Creates sales opportunities identifying up-selling opportunities with existing clients.
  • Maintains knowledge of company products in the healthcare industry, new service offerings, policies and procedures, and regulations impacting the business.
  • Ensures necessary documentation is completed and appropriate internal systems are updated.
  • Develops a professional rapport with clients to enhance new and ongoing business relationships.
  • Travel outside of core business location may be required.

 

Knowledge, Skills and Abilities

Consultative/Advisory Approach to Clients

Advanced

Communication (Verbal/Written)

Advanced

Technical/Professional Knowledge and Skills

Intermediate

Negotiation Skills

Intermediate

Time and Resource Management

Intermediate

Business Acumen

Intermediate

 

Education Requirements

Required: Bachelor's

Preferred: Bachelor's

Field(s) of Study: Business, Communication, Marketing or related field

 

Experience Requirements

Required: Minimum of 3 Years

Preferred: Minimum of 3 Years

Experience Details: Minimum of 3 years of consultative selling experience for key or large/complex accounts within the insurance industry is required; medical insurance, account management or operations experience is preferred.

 

Certification, Licensures & Registration Requirements

Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually.

 

 

State or Agency: ND

Title: Must maintain an active and valid/unencumbered driver’s license which allows for standard driving privileges in North Dakota and Minnesota

 

State or Agency: Department of Motor Vehicles

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

 

Physical Demands

Use of Computer

Frequent (60-90%)

Typing/Data Entry

Occasional (30-60%)

Sitting

Occasional (30-60%)

Walking

Occasional (30-60%)

Travel

Frequent (60-90%)

 

Other Information

Job Posting Policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 5/31/2022 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

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