Account Specialist (Broker Relations)

Job Summary

The Account Specialist is responsible for supporting the sales and account management activities for all product lines. This includes answering member, client and/or broker inquires, assisting in enrollment processing, claims billing, account servicing as well as client implementation and renewal process.

This opportunity is eligible for a hybrid work arrangement and must be able to work in-office when needed. We empower our employees to find a work style that is best for them.  Click Life at Blue | BCBSND to learn more.

 

Essential Functions

• Provides assistance, service and education to members, clients and/or brokers. Ensures accuracy and timeliness in responding to a variety of inquiries. Processes and resolves issues with varying complexities, which may include documentation of calls, system updates and/or claims research.
• Ensures proper follow-up regarding inquiries from members, clients, and/or brokers relaying and gathering appropriate information to and from internal team members to resolve issues or discrepancies.
• Educates and provides product information and application assistance for members, clients and/or brokers.
• Assists with distribution of materials to clients.
• Assists internal staff in communicating processes, claims filing requirements, contract changes, underwriting policies and billing procedures to clients, consultants, agents, brokers, and members.
• Completes, reviews and processes client and individual paperwork. Follows-up for additional information, as needed.
• Researches and resolves benefits, billing and/or claims issues.
• Supports sales and account management activities such as processing new to blue clients and renewals for assigned accounts.
• Proactively informs internal team members regarding changes to client information.
• Calculates renewal rates and formulates a proposal for new to blue clients and renewals.
• Sells individual products including health insurance, Medicare products, supplemental insurance, dental, vision, travel and ancillary products, if applicable.

 

Knowledge, Skills and Abilities

Customer Interaction

Intermediate

Attention to Detail and Accuracy

Intermediate

Communication (Verbal/Written)

Intermediate

Prioritization and Organization of Work

Basic

Collaboration

Intermediate

Technical/Professional Knowledge and Skills

Basic

 

Education Requirements

Required: High School Diploma/GED

Preferred: High School Diploma/GED

Field(s) of Study: N/A

 

Experience Requirements

Required: Minimum of 1 Year

Preferred: Minimum of 3 Years

Experience Details: Minimum of 1 year in a customer-focused role such as customer service or sales, insurance, business, marketing, or related experience is required.

 

Certification, Licensures & Registration Requirements

Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually.

 

 

State or Agency: ND

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

 

Physical Demands

Talking

Frequent (60-90%)

Walking

Occasional (30-60%)

Use of Computer, Telephone or Other Devices

Frequent (60-90%)

Sitting

Frequent (60-90%)

Lifting under 30 lbs.

Rare (0-30%)

Travel

Rare (0-30%)

Other Information

Job Posting Policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 6/9/2022 at 8:00AM CST. No further applications will be considered.