Customer Service Representative

JOB PURPOSE:

Position exists to win tubing orders for United Industries, Inc. and to provide direct interface with customers.

PRINCIPAL ACCOUNTABILITIES:

- Achieve or exceed the order entry budget while operating within budgeted expense levels.

- Cooperate with the Sales team to secure all possible orders for United Industries, Inc.

• Coordinate sales activity to win orders and satisfy the customer.
• Develop price sheets, quotations and part pricing as required.
• Be knowledgeable of all Products and Technology, competitive products, and pricing policies.
• Responsible for trip reports, and other periodic reports and updates as required.
• Obtain and provide marketplace and competitor feedback.
• Review status of open quotations as directed and provide follow-up information.
• Other related tasks as may be assigned.

GROUP INTERACTIONS:

Sales staff/Quality

Product Engineering/Technical staff

Production and Operations

Finance and Purchasing

President and Corporate personnel

KNOWLEDGE/TRAINING/SKILLS REQUIRED:

• Minimum of 5 years experience in a relevant market/industry.
• Self Starter and relationship builder, must be able to communicate well with customers and management personnel.
• Must be well organized.
• Must be computer literate in Word, Excel and PowerPoint.
• Expected to travel up to 60%.

PI