Client Engagement Manager - Work from Home

If you are located within the state of Florida, Georgia, Ohio, Illinois, OR Wisconsin, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: UnitedHealthcare Retiree Solution - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

The Client Engagement Manager will serve as a core member of UnitedHealthcare Retiree Solution's team focused on retiree benefits. This critical position is responsible for developing relationships and working with local Union Benefit Representatives in their region for membership growth. The Client Engagement Manager is responsible for both the relationship as well as, presenting to members and must quickly transitions between being a strategic partner to local enrollment representative and delivering presentations to large groups of potential members.

The position is a combination of external relationship building and strategic growth support. The successful candidate will be responsible for plan benefit education resulting in continued growth, profitability, and retention.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Core hours is based on candidate's time zone. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• 75% Relationship development and educational meetings
• Develop relationships with local unions in the region through outbound calls and in person visits. Establish yourself as a strategic partner for Union Benefits. Schedule and deliver educational meetings to educate retirees and soon-to-be-retirees about the UnitedHealthcare plans available through the Trust
• 25% Market analysis
• Proactively works with customers, AMT and business partners to create and implement service and process improvements
• Ensures seamless, complete, and accurate Health Fair and Open Enrollment activity for customers by coordinating enrollment meetings and the ordering of enrollment materials. In partnership with the SAE, ensures customers are well-informed and knowledgeable about plan options
• Manage special projects on an as needed basis.
• 5% other

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree (or higher) OR High School Diploma / GED (or higher) WITH equivalent year of experience working with Union benefit plans
• 1+ years of public speaking experience
• 3+ years of customer service experience
• 2+ years of client engagement experience
• 2+ years of experience/working knowledge of applicable laws, regulations, and policies in the healthcare industry.
• Experience with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if), and Microsoft PowerPoint (ability to create and edit slides)
• Ability to travel 75% of the time
• Active license in resident state for Accident & Health or the ability obtain it within 90 days of employment
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Telecommuting Requirements:

• Reside within the state of Florida, Georgia, Ohio, Illinois, OR Wisconsin
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft skills:

• Attention to details
• Strong interpersonal and organizational skills
• Appropriate sense of urgency and ownership for resolving issues
• Demonstrated track record in building relationships internally and externally
• Strong verbal and written communication skills
• Customer focused -- ablity to gain credibility in a relatively brief period of time
• Ability to work independently with minimal supervision
• Ability to work in an extremely fast paced environment.
• Ability to adapt to rapid change
• Ability to re-prioritize and manage tasks to support business needs

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: relationship building, client management, client services, work at home, WAH, WFH, remote, telecommute, hiring immediately,