Program Manager

Job Description

Position Summary:

Reporting to the Business Unit Manager, the Program Manager is responsible for building and maintaining superior customer relations with assigned clients. The Program Manager will work in close collaboration with the client, creating customized research solutions to fit the client specific business needs and generate insights that are meaningful and actionable.

The specific accountabilities assigned to this position are numerous and varied but six areas are of particular focus:

Build and maintain superior customer relationships for loyalty and business growth

Design and sell customized research solutions using Eurofins tools and capabilities.

Provide Eurofins support teams with the design specifications necessary for efficient development of client specific procedures and helps implement plans.

Interpret research results, draft Power Point presentations & reports including KPI & spend information for clients, and communicates insights and implications to the client.

Monitor project scope changes and communicate cost implications to the client in a clear, timely and proactive manner.

Be proactive in identifying unmet client needs and advancing them as potential new research service opportunities for Eurofins.

Essential Duties and Responsibilities:

This position represents Eurofins Food Chemistry Testing, Madison (EFCT) as the key contact with current and new clients. The Program Leader is expected to win business and cultivate client relationships by fostering best in class service.

The following qualities and experience will be necessary to the success of this position:

Demonstrates and promotes the company vision

Regular attendance and punctuality

Track record of applying research to develop new products and influence business decisions

Thrive in a fast-moving environment with oft-changing priorities

Driver mentality, capable of handling several projects at once, and highly resilient

Ability to help clients work through situations with fuzzy objectives and incomplete information to develop a clear problem statement and study design.

Initiative and skill at establishing new relationships and creating consultative partnerships

Ability to collaborate with internal teams and delegate appropriate tasks to ensure the clients' research goals, budgets and scheduling parameters are adhered to as outlined in the RFP or SOW while still balancing Eurofins financial targets.

Ability to see the story in data, take a stand, and tell a clear story both written and orally.

Creative thinker and problem solver. Energized by opportunities to apply training and experience in new and agile ways.

Responsible for client-facing and senior management-facing activities surrounding assigned opportunities

Maintains appropriate knowledge of technical and regulatory environments pertaining to role

Proficient in Microsoft Outlook, WORD, EXCEL, and POWERPOINT

Conducts all activities in a safe and efficient manner

Performs other duties as assigned