Director, Clinical Services: Virtual Health - Telecommute

Optum Labs is the research and development arm of UnitedHealth Group. We're a diverse team of curious thinkers and experts in scientific and clinical research, big data, artificial intelligence and machine learning searching for new ways to help people live healthier lives. We partner with world leaders in health care delivery, research, and technology to create disruptive solutions that serve patients, caregivers, providers, and commercial and government payers.

More equitable, effective, and affordable health care - that's our goal. We aren't just trying to improve the care an individual receives. We're building a future where the health care system works better for everyone. Make yourself at home with us and start doing your life's best work.(sm)

This Clinical Services Director - Virtual Health role will act as the leader throughout the design, development, and implementation, of high impact virtual health care solutions that improve clinical outcomes, lower total cost of care, and improve the patient and customer experience.

NOTE: This role is not a traditional in-clinic role

Primary Responsibilities:

The ideal candidate must be able to:

• Serve as the clinical subject matter expert and main point of contact for Optum Labs projects related to virtual medical services
  • Stay current with developments in their field through awareness of real-world applications and innovations as well research publications and
  • Evaluate capabilities and features of current solutions offered by commercial entities or provider organizations
  • Develop an in-depth and nuanced understanding of how and why some virtual health interventions work well while others may not generate desired results
  • Synthesize learnings and be able to communicate them very clearly to shape the development of innovative solutions
  • Ensure adherence to safety standards and healthcare regulations, while identifying opportunities to improve the patient journey
  • Provide clinical review of training protocols and assist in the healthcare credentialing and licensing process for external partner providers
  • Identify and support the voice of the patient in our solution design
• Partner closely with internal and external stakeholders (e.g., Product, Business Development, Operations, IT, Data Science, Line of Business CMO) in support of piloting and scaling a virtual health offerings
  • Facilitate the development of new solutions through independent pilot design, and building of external vendor relationships to support the innovation process from ideation stage through commercial scale-up
  • Partner within Optum Labs and across the enterprise to define commercialization opportunities enable scale
  • Develop relationships with internal customers across the enterprise to identify pain points in the delivery of virtual health care and opportunities for synergies
  • Identify barriers to success and work collaboratively across departments to produce solutions
  • Coordinate with data science to find new, innovative ways to utilize program data
  • Assist in managing project scope, budget, deliveries, and milestones related to project development
  • Contribute to the development, tracking, and optimization of implicit and explicit value drivers
  • Manage budget and resources effectively to drive value

Skills the role must leverage include strategic thinking, independent design, quantitative analysis, creative problem solving, collaboration, written and verbal communication, and resourcefulness. This role will partner effectively with internal teams such as Operations, IT, Data Science, Research and Clinical , as well as external entities such as start-up companies, enterprise partners, academic partners, physician practices , and other stakeholders.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Required Qualifications:

• Advanced healthcare degree CNP, PA-C, MBA/MHA, MSW, etc.
• Multi-state licensure to practice
• 5+ years of experience in operational and implementation experience that includes design, management, and execution of healthcare solutions
• 2+ years of experience in product or service development in the healthcare industry
• Experience developing a reputable and holistic Virtual Health Program
• Experience understanding the market dynamics and evolving program to meet the changing demands
• Experience managing complex projects with multiple stakeholders simultaneously
• Leadership experience with cross-functional teams
• Experience effectively operating with levels of ambiguity - can effectively: cope with change, shift gears, make decisions and act without having the total picture, manage risk and uncertainty

Preferred Qualification:

• Excellent written, verbal, and interpersonal communication skills
• Solid initiative and self-motivation
• Excellent follow-through, attention to detail, and time management skills
• Experience working collaboratively with a wide range of individuals at all levels of the organization
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

We Lead with Diversity, Inclusion and Compassion

At OptumLabs, we are dedicated to building teams where every individual is recognized for their unique experience and contributions. Our Leadership Principles underscore our commitment to inclusion, encouraging us to "walk in each other's shoes" and open doors for our peers.

We Invest in Talent

Managers at every level are committed to their roles as talent stewards who help guide and nurture professional development. We want our employees to reach their highest level of potential just as they help us reach ours. Join OptumLabs and you'll be part of a culture that prizes innovation and works with uncompromising integrity.

At OptumLabs, employees are our first customers. That's why we offer virtual work environments - to provide work/life flexibility via telecommuting. While it can be a struggle to be a telecommuter, it can also provide enormous benefits for your personal and professional life.

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace..... click apply for full job details