Employer Installation Representative - Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Case Installations Account Service Representative performs employer benefit plan design coding to assigned accounts, including, but not limited to: structure building and revisions, and researching and resolving structure issues.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Perform generation of plan documents, including but not limited to, Summary Plan Descriptions (SPD), amendments, and Summary of Benefits & Coverage (SBC)
• Use supporting documents (work orders, installation documents) to ensure our system is coded correctly and plan documents that are generated are accurate
• Adhere to departmental guidelines and processes put in place for these tasks
• Become familiar with current policies and procedures and other reference material
• Provide feedback and explanation in a positive and professional manner
• Work in a team environment while demonstrating individual accountability
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED (or higher)
• Experience with Microsoft Word (ability to perform formatting with text and charts) and Excel (comfortable with spreadsheets and basic formulas).
• Proficiency with computer and Windows PC applications
• Intermediate level of Microsoft Excel (create, edit, sort/filter, create pivot tables)

Preferred Qualifications:

• Experience with data mapping
• Ability to set up/run queries Access
• Familiarity with insurance and/or medical terminology
• Publishing or editing experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent interpersonal skills
• Demonstrate strong oral and written communication skills
• Communication with multiple areas regarding benefit intent
• Ability to produce high quality work while meeting productivity expectations
• Proven to be proactive, self- motivated, detailed oriented, and work with minimal supervision or support
• Demonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines and handle multiple work assignments
• Strong organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environment
• Experience with delivering oral and written results and reports on assigned projects
• Experience working with team members in a virtual environment
• Candidates with leadership qualities are preferred. This includes the ability to work independently without direction, possession of problem solving and root/cause analysis skills, and the ability to be a change agent. Also included are candidates that take ownership of their work.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 - $25.19. The salary range for Connecticut / Nevada residents is $15.77 - $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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