Skip to main content

This job has expired

Customer Service Representative

Employer
Newport Labs
Location
Worthington
Salary
Competitive

View more

Industry
General
Role
Customer Service
Job Type
Long-Term
Hours
Full Time

Newport Laboratories is seeking an experienced individual to work with customer accounts in supporting sales of custom-made vaccines to veterinarians and key producers in the US livestock industry. Newport Labs, located in Worthington, Minnesota, is a leading provider of USDA autogenous vaccines and diagnostic services, and was recently acquired by Vaxxinova (more information below).

About the role

The Customer Service Representative II will be an office-based position, reporting to the Director, Customer Service and Inside Sales. The successful candidate will communicate with customers in areas of diagnostic submissions and vaccine product order placement/shipment to assist the company grow market share and meet established sales budgets.

Main responsibilities:

  • This position has a direct impact on the company sales objective due to detailed interaction with the customer
  • Ensure customer satisfaction with timely, efficient, and accurate service
  • Communicates with customers, Field Sales, Tech Services Veterinarians, and a team of peers regarding orders, account issues and sales program clarification
  • Routinely communicates with multiple departments within the company
  • Responsible for entry of all diagnostic submissions in USA LIMS
  • Communications with customers to include, but not limited to: shipment of product and/or diagnostic shipper, additional diagnostic testing, status of product orders/diagnostic testing, inquires on pricing for diagnostics/autogenous, placement of autogenous orders
  • Second line of contact for answering calls and greeting visitors
  • Awareness of pricing, special offerings, pricing programs and promotions
  • Communicate with company Field Sales and Tech Service veterinarians regarding leads and threats gleaned during customer interaction

Qualifications and Capabilities

  • Demonstrates excellent verbal and written communication skills
  • Demonstrates attention to detail and multiple task management
  • Ability to work within a structured, fast paced environment, delivering personalized service
  • Proficient in Microsoft Office (Word, Excel), Microsoft Dynamics Great Plains and USA LIMS
  • Ability to work with teams and across disciplines
  • Familiar with office equipment
  • High School Diploma required
  • Minimum of 2 years related experience

Benefits at Newport Laboratories:

We are proud to offer a generous benefit package in addition to competitive compensation. Our benefits include medical, dental, and vision insurance options, a Health Savings Account with company match, 401K plan with company match, PTO accrual, holiday pay, short and long term disability, and company paid life insurance.

About Newport Labs and Vaxxinova

Newport Labs is a leading manufacturer of Custom Made Vaccines (autogenous biologics) and has a long reputation of excellent customer service based on trust, integrity and a philosophy of partnering with veterinarians to identify and address cattle diseases.

Newport Laboratories was acquired by Vaxxinova in October 2021. Vaxxinova International is headquartered in Nijmegen, the Netherlands. Vaxxinova has a global network of production, R&D, and/or diagnostic facilities in 9 countries: Brazil, Germany, Italy, Japan, Jordan, the Netherlands, Norway, Chile and two locations in the US (Willmar and Worthington, Minnesota). Vaxxinova products and services are available in more than 60 countries. Worldwide, Vaxxinova is a growing company with a staff of over 1,000 people.

Vaxxinova is part of the family-owned EW Group. The EW Group is based in Germany and is specialized in animal genetics, animal nutrition and animal health, with a globally dominant position in poultry genetics. The EW Group operates in over 100 countries and records consistent international growth. Its positive outlook and global orientation have led to an independent and significantly stable position in the market and a steady expansion.



PI

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert