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Field Service Technician (New Richmond)

BJ CAAS Advisors
New Richmond

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Job Type
Full Time
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CATEGORY Manufacturing


Our client is one of the leading suppliers in the field of process and packaging technology. They develop and produce in future under a new owner holistic system for the pharmaceutical, food and confectionery industries in over 15 countries. Are you ready to shape the current changes with us? Do you want to contribute to people's nutrition and health, and thereby enhancing the quality of life?

The City of New Richmond, known as "The City Beautiful", is located an easy and quick commute in both directions from the Minneapolis/St. Paul Metro area and a short distance from Eau Claire, WI. City Beautiful it is, in setting, in character and quality of life!

SUMMARY: Responsible for installation, testing, analyzing, maintaining, repairing, and training on packaging equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business in Technology on the East Coast.

  • Provide field service repairs, training and installations as scheduled.
  • Train customers on proper operation, maintenance, and safety rules of customer equipment. Participate in internal training to maintain technical expertise and proficiency on applicable/new equipment and applications.
  • Assist production with final machine testing and checkout. Coordinate development activities/ upgrades for updating & improving machine functionality.
  • Provide support to customers, Customer Service and Sales, and support all aspects of operating controls systems, equipment, and machinery. Interact with Sales Managers/Project Managers on customer equipment concerns & updates.
  • Assist with updates and modifications to machinery control systems at customer sites and training customers on use and maintenance of equipment.
  • Work in tight quarters; on top and underneath equipment and stand, stoop, kneel and bend continuously (approx. 66%). Lift up to 50 lbs on a regular basis.
  • Travel in short notice in North America, Canada as well as worldwide. Close proximity (within an hour) of a major metropolitan airport is essential.
  • Submit to safety, background, and drug/alcohol testing as required by customer(s), and if required, must be able to don personal protective equipment.
BJ CAAS Advisors is an equal opportunity employer.

Definition of equal opportunity employer: An employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

COVID-19 considerations: The facility is making all the necessary pre-cautions, Due to Covid-19
Face Mask, Gloves, Sanitizer.

Job Type: Full-time

Pay: $22.00 - $29.00 per hour


  • Must possess a minimum of a 2+ year Packaging Machinery degree or have 2+ years of work experience with at least one Wrapper, Robot, Closer, Vertical (VFFS).
  • Must have a minimum of 2+ years in the Packaging Industry with experience installing and troubleshooting PLC and motion control software and hardware, and with prior work experience in repair/ maintenance of capital equipment or electronics, such as servo drives, HMI's and programmable controllers.


SHIFT Various Shifts


POSITION Field Service Technician


HIRING MANAGER(S) Dana Jefferson


OPEN DATE 11/3/2021

LOCATION New Richmond, WI


At BJ CAAS Advisors, our mission is to design innovative solutions that provide sustainability, profitability, and long term growth. Our vision is to be a world class solutions provider in diverse industries.


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