Project Manager - Process Improvement

As a Project Manager, you will have an exciting opportunity to take an active role leading key process improvement initiatives within Service and Operations at Ameriprise Financial. You will support all stages of the improvement lifecycle, from problem identification through implementation, and provide significant impact to employees, clients and advisors. You'll have opportunities to collaborate and network with business partners and leaders across multiple teams. We're committed to continuous innovation, and we're looking for the best and brightest to join our team.

Are you able to effectively manage multiple initiatives at the same time?
Can you provide strong thought leadership?
Do you seek out improvement opportunities with minimal direction?
Is collaboration in your "DNA"?
If yes, we want to hear from YOU!

In this role you will; lead organizational initiatives utilizing effective process improvement techniques/methodologies. You can expect to identify, drive, and implement improvement opportunities across Service & Operations processes. Skills required to be successful are: Cost benefit analysis, Ability to write business requirements for Tech based solutions, Coordinating with the business to create SIT/UAT test plans and/or pilot redesigned processes, Provide project status updates, Facilitate meetings, Be collaborative, Drive change management, and Enable cost reductions.

Responsibilities

• Lead large, complex process improvement initiatives through all phases of a project including: developing project plans, identifying and maintaining scope, cost benefit analysis, requirements gathering, testing, implementation, communication, change management, scheduling and facilitation of project meetings.
• Act as liaison for business & technology partners which may include participation in design solution meetings. Present recommendations based on reporting & in-depth analysis that best meet business objectives. Champion innovation & toolset capabilities across the organization to increase efficiencies & encourage a culture of continuous improvement.
• Employ structured methodology and analytics for problem identification and solution; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business. Utilize proficiency in available reporting tools and solution types.
• Identify, assess and influence process improvement opportunities within the organization. Assess criteria for prioritization, benefits, and type of effort. Understand business objectives and support implementations, always ensuring alignment with organizational strategy and goals. Lead process change within the respective business areas.
• Adhere to governance policies and standard work processes which include maintaining accurate and timely metrics used to track success. Responsible for monitoring project costs and progress in project deliverables as needed in coordination with the business or the PMO. Accountable for tracking project outcomes including project documentation and incorporation of financial saves to departmental budgets.

Required Qualifications

• Education: Bachelors degree or equivalent (4-years)
• 5 to 7 years relevant process improvement and/or project management experience required
• Proven project management experience.
• Excellent interpersonal and verbal communication skills to effectively gather information and disseminate facts and recommendations.
• Proven ability to gather and analyze data, write requirements and develop fact-based conclusions and recommendations.
• Ability to conduct cost benefit analysis.
• High level of competency using MS Office(Excel, Word, PowerPoint, Visio)
• Proven experience in understanding and applying technology as it relates to the business.
• Strong effective working relationships with varying levels of employees to influence improvements and efficiencies to work processes.
• Demonstrated enthusiasm and curiosity for digging in deeper, learning and developing innovative solutions.

Preferred Qualifications

• Experience in Agile and Lean methodologies
• PMP
• Six Sigma Black Belt
• Bank operations experience

About Our Company

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.