Lead Field Service Technician
- Employer
- Arthur Grand Technologies
- Location
- Appleton
- Salary
- Competitive
View more
- Industry
- Engineering and Architecture
- Role
- Mechanic/Technician
- Job Type
- Other
- Hours
- Full Time
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Responsibilities :
Team management skills, managing a team of minimum 10+ resources
Responsible for handling multiple sites(hospitals/clinics) within Chicago area
Drive and motivate the team
Customer relationship building
Customer escalation management
ServiceNow experience preferred
SLA and KPI management
Good knowledge on field services management (Desktop/End user computing)
Incident and request management
Familiar with ticketing tool
Reviewing technicians' performance and utilization review
On call support
Report generation from ticketing tool
Requirements
Team management skills, managing a team of minimum 10+ resources
Responsible for handling multiple sites(hospitals/clinics) within Chicago area
Drive and motivate the team
Customer relationship building
Customer escalation management
ServiceNow experience preferred
SLA and KPI management
Good knowledge on field services management (Desktop/End user computing)
Incident and request management
Familiar with ticketing tool
Reviewing technicians' performance and utilization review
On call support
Report generation from ticketing tool
Team management skills, managing a team of minimum 10+ resources
Responsible for handling multiple sites(hospitals/clinics) within Chicago area
Drive and motivate the team
Customer relationship building
Customer escalation management
ServiceNow experience preferred
SLA and KPI management
Good knowledge on field services management (Desktop/End user computing)
Incident and request management
Familiar with ticketing tool
Reviewing technicians' performance and utilization review
On call support
Report generation from ticketing tool
Requirements
Team management skills, managing a team of minimum 10+ resources
Responsible for handling multiple sites(hospitals/clinics) within Chicago area
Drive and motivate the team
Customer relationship building
Customer escalation management
ServiceNow experience preferred
SLA and KPI management
Good knowledge on field services management (Desktop/End user computing)
Incident and request management
Familiar with ticketing tool
Reviewing technicians' performance and utilization review
On call support
Report generation from ticketing tool
You need to sign in or create an account to save a job.
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