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Account Manager (Williston)

Employer
Blue Cross Blue Shield of ND
Location
Williston, North Dakota
Salary
Join our team!

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Industry
Professional Services
Role
Sales
Job Type
Long-Term
Hours
Full Time

Job Details

Job Summary

The Account Manager – SG/MM/SM is responsible for providing customer support and account management duties to assigned small group, mid-market and/or special market clients. This position will serve as a point of contact for existing clients, maintaining positive relationships, and maximizing sales opportunities during the renewal process.

This opportunity is an in-office position within the Williston, ND office. Click Life at Blue | BCBSND to learn more.

Essential Functions
  • Develops, maintains, and assesses client accounts, and builds favorable relationships with clients.
  • Focuses on growing and developing existing accounts, together with generating new business.
  • Promotes local service club and community involvement and attend local events to maintain presence in the market.
  • Crafts targeted strategies designed to meet specific client needs and provides product recommendations based on internal and external factors.
  • Meets regularly with assigned client accounts and ensures clients are consistently satisfied with the organization’s products and services.
  • Provides customer support and resolves escalated issues.
  • Provides information to clients about changes to contracts, underwriting policies and billing procedures, helping to resolve claims issues, and delivering member or client materials as needed.
  • Conducts open enrollment meetings and provides client trainings, if applicable.
  • Identifies additional sales opportunities during the renewal process.
  • Maintains knowledge of company products in the healthcare industry, new service offerings, policies and procedures, and regulations impacting the business.
  • Keeps clients informed about company initiatives and programs highlighting the benefits to the consumer.
  • Collaborates with internal team members ensuring implementation and coordination of the renewal and sales activities are operating smoothly.
  • Ensures necessary documentation is completed and appropriate internal systems are updated.
  • Develops a professional rapport with clients to enhance new and ongoing business relationships.
  • Travel outside of core business location is required.

 

Knowledge, Skills and Abilities

Customer Interaction

Intermediate

Technical/Professional Knowledge and Skills

Intermediate

Communication (Verbal/Written)

Intermediate

Time and Resource Management

Intermediate

Flexibility and Adaptability

Intermediate

Closing (Problem Resolution) Ability

Basic

 

Education Requirements

Required: Associate's

Preferred: Bachelor's

Field(s) of Study: Business, Marketing, Healthcare or related field

 

Experience Requirements

Required: Minimum of 3 Years

Preferred: Minimum of 3 Years

Experience Details: Minimum of 3 years of sales, marketing, account management or related experience is required.

 

Certification, Licensures & Registration Requirements

Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually.

 

 

State or Agency: ND

Title: Must maintain an active and valid/unencumbered driver’s license which allows for standard     driving privileges in North Dakota and Minnesota

State or Agency: Department of Motor Vehicles

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

 

Physical Demands

Walking

Frequent (60-90%)

Sitting

Frequent (60-90%)

Standing

Frequent (60-90%)

Typing/Data Entry

Occasional (30-60%)

Use of Computer

Occasional (30-60%)

Lifting under 30 lbs.

Occasional (30-60%)

Travel

Occasional (30-60%)

Other Information

Job Posting Policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 7/15/2022 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

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