Insurance Customer Service

Insurance Customer Service

Senior Process Associate

Milwaukee, WI (temporary WFH)

Job Description -

Some responsibilities will include:

• Performs online account transactions to affect a wide range of policy changes and fulfill customer requests, e.g. application input, case set up, premium refund etc.
• Handles queries and tasks from workflow application, and communicates internally via emails and instant message.
• Ensures accuracy and timeliness of on-line transactions.
• Shares new information learned through handling difficult or unusual situations with team lead and supervisor
• Has a good understanding of life insurance products and the business.

Basic Qualifications

• High School Diploma or GED equivalent
• 1 year of relevant work experience

Preferred

• Proven track record and experience working in a fast-paced team environment with ability to meet high productivity and quality levels and tight deadlines for service delivery.
• Intermediate level experience with Microsoft Outlook, Excel, Word
• Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities for this role.
• Excellent service orientation and work ethic
• Must be committed to protecting client confidential information
• Good interpersonal skills
• Strong organization and communication skills (written and verbal)

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

COVID-19 Considerations:

Vaccination required.

Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

Work Remotely:

This role is based out of Milwaukee, WI and is temporarily remote until company's decision to return to office.

About Us

Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd, was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 32 delivery centers across 16 countries. We employ over 43,360 people from over 100 nationalities, as of March, 2020.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

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