Field Technical Specialist - New York City Based
- Employer
- New Flyer of America
- Location
- New York City, New York
- Salary
- DOE
View more
- Industry
- Manufacturing and Production
Job Details
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com
POSITION SUMMARY
Responsible for overall technical product support of assigned fleets. This includes in-field technical investigation with suppliers on component issues, maintaining logs on technical issues, compliance with company policies, assisting in warranty situations, and gathering product failure information. Reports to Technical Solutions Regional Manager.
WHAT YOU WILL DO:
- Understands the NFI Group Core Values and uses the Core Values as a guideline for conducting all NFI Group business within and without of the NFI Group Organization.
- Understands and organizes ECN/EAD information that spills into the field, provides technical insight into our product as needed, and performs root cause investigations into field issues.
- Review work instructions for technical or practicable errors, perform work instruction trials.
- Maintain a toolset sufficient to do repair work on NFI Group vehicles. (wrench sizes up to and including 1”, etc.).
- Writes technical summary reports as assigned
- Gather and communicates data on field technical issues.
- Communicates general information on product reliability to the TSRM.
- Communicates effectively to leadership through regular phone calls electronic communications (e-mail) and technical reports.
- Writes PPT presentations communicating details of technical issues when requested.
- Completes standard documents such as expense reports and travel authorizations correctly.
- Report customer complaints quickly.
- Arranges travel at least two weeks in advance as per NFI Group travel policy.
- Travel to NFI Group production facilities as assigned.
- Reviews intranet website regularly.
WHAT YOU NEED TO BE SUCCESSFUL:
- 2 yr. Technical College or equivalent
- Heavy duty mechanical experience, Electrical/electronic troubleshooting experience.
- Computer based service tools, CAN logger
- Valid driver License
- Must be able to perform workman like duties similar to field technican
- high voltage safety and familiarization required
WHY JOIN OUR TEAM:
- Benefits: Our benefits include medical, employer-paid dental and employer-paid vision insurance. We also have 12 paid holidays and vacation, 401k with a generous company match, employer-paid life insurance, voluntary-term life insurance, employer-paid short and employer-paid long-term disability, critical illness and accident benefits, and an allowance for safety boots/shoes. A waiting period for benefits may apply.
- Relocation support is available.
- NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
Company
New Flyer is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
New Flyer is an EEO/AA/Female/Minority/Disabled/Vets Employer
WHY JOIN OUR TEAM:
* Benefits: Our benefits include medical, employer-paid dental and employer-paid vision insurance. We also have 12 paid holidays and vacation, 401k with a generous company match, employer-paid life insurance, voluntary-term life insurance, employer-paid short and employer-paid long-term disability, critical illness and accident benefits, and an allowance for safety boots/shoes. A waiting period for benefits may apply.
* NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
* Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
* Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
APPLY TODAY!
- Telephone
- 218-277-7100
- Location
-
214 5th Ave SW
Crookston
MN
56716
US
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