Sales Operations Specialist Sr.
- Employer
- Doosan Bobcat North America
- Location
- Fargo, ND
- Salary
- Join our team!
Job Details
The Sales Operations Specialist Sr. is responsible for execution of sales support and administration activities for major rental companies, key accounts, and government accounts. This position’s main responsibilities will be to provide regular sales policy and process guidance and training to the sales team; including proactively identifying and recommending ways to improve the current sales processes with the goals of improving decision quality, reducing sales cycle time, improving scalability, and improving efficiency by working with other Bobcat departments. This position will also need to input and fulfill customer purchase orders and ensure that all support and administration functions of the sales team are operating effectively. The position will be responsible for identifying and maintaining performance metrics to effectively support the team needs in order to be a marketplace leader and make Bobcat easier to do business with.
Role & Responsibility
- Manage and support direct report(s) with day to day functions
- Support the end-of-month, end-of-quarter sales effort by assisting in driving all sales orders and approvals through internal processing
- Manage transfer process, implementation and tracking
- Manage commissions process and implementation
- Manage project teams to accomplish key initiatives for the Inside Sales Team
- Participate in trade shows on as needed basis
- Provide dealer support to include: order tracking, change order requests, credit and re-bill of dealer machines to customers, notification of order correspondence, payment of commissions, customer delivery tracking for all factory orders, payment of servicing fee for all delivered factory orders, researching and application of credits and debits
- Manage & improve invoicing processes
- Direct data order entry of customer's purchase orders, including order entry, order tracking & order maintenance
- Provide friendly and efficient service to achieve maximum sales and customer satisfaction
- Build and maintain positive relationships with our customers
- Troubleshoot issues, resolve problems, documentation, communicate resolution with key stakeholders
- To support implementation of PRIME, Oracle, OSS, Bobquote/CPQ, and other company initiatives as required
- Generating key sales reports (eg retail spreadsheet, backlog report, open order reports)
- Assist with quotes and orders for complex deals
Job Requirement
- Education Required: Bachelor’s degree in Business Administration, Business Management, or related field
- Experience Required: 3>6 years
- Travel Required:
- Dedication to excellent customer service
- Ability to manage multiple priorities and provide quick turnaround response to customers
- Demonstrated ability to challenge and improve upon existing processes
- Takes initiative and brings impeccable follow-up skills
- Shows good time management, project planning and project management skills in order to meet deadlines
- Demonstrates effective communication and presentation skills
- Knowledge of construction equipment and industry
- Demonstrates ability to be self-motivated, detail oriented and well organized
- Proficient in Microsoft Office Suite and Microsoft Excel with success in maintaining and organizing data
- Able to build positive business relationships and work collaboratively across organizational boundaries
- Experience working in a team environment
- #CB
- #GD
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
Nearest Major Market: Fargo
Company
Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.
How do different cultures play a part in your organization?
Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.
What skills, education, and experiences does your ideal candidate(s) have?
•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.
How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.
Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now
What do you feel candidates need to know about the company before applying?
Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.
Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.
- Website
- https://www.bobcat.com/na/en/company/careers
- Location
-
North Dakota
United States
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