Service Technician - Commercial Construction

Position Summary:

Serve customers by installing and servicing commercial door openings and applications with your company vehicle. Provide superior customer

service and present a positive, professional image to customers, clients and employees in all interactions.

(certification can be received after hire) Principal Duties and Responsibilities:

1. Complete scheduled service requests within scheduled timeframe

• Install and service commercial steel frames, steel/wood doors, architectural hardware, and access

control systems

• Perform onsite welding and modification work on steel doors and frames if needed
• Maintain professional demeanor with clients and customers while performing onsite work
• Complete installation/service with as little disruption or impact to surroundings as possible
• Carry out all work performed in the safest possible manner; following all safety SOP's and onsite
• safety guidelines and requirements

1. Manage assigned schedule and document service and installation activities

• Post accurate and complete SharePoint requests with pertinent information for all service work
• performed
• Arrive on time to site and complete service work in scheduled timeframe
• Communicate with Service Manager, Project Manager or Salesperson if any issues arise before,
• after or while onsite; communicate with the customer about the issue

1. Repair, troubleshoot, and retrofit existing openings and products

• Conduct service calls to assess issues and determine proper course of action
• Complete service onsite if able using available tools, product, equipment
• Communicate with Service Manager or Salesperson to assist in ordering product needed to
• complete service work

1. Maintain a clean and organized company vehicle and other company property

• Ensure all routine maintenance is completed timely and any problems with vehicle are immediately
• reported to Service Manager or Director of Tactical Operations
• Operate vehicles, tools and equipment for intended use only
• Follow Organization and Service Technicians policies and all and jobsite/onsite safety
• policies

Additional Duties and Responsibilities:

1. Assist in Production Shops and with projects if not performing onsite work
2. Develop and broaden industry and product knowledge by attending Manufacturer Certification trainings or

industry supported educational events and classes

Measures of Performance/Competencies:

- Complete daily work in established time frame with minimal errors

- Follow all established safety, PPE, and organizational rules/policies/procedures

- Consistent and dependable attendance and quality of work

- Follow reporting processes and documentation for completed installs

- Provide superior customer service with professionalism

Knowledge, Skills, and Abilities Required:

- High School Diploma or equivalent with minimum two years basic carpentry experience

- Power Limited Technician certificate or low voltage experience preferred

- Strong mechanical aptitude and troubleshooting skills

- Knowledge of welding machines and basic hand tools, including their uses, repair, and maintenance

- Ability to follow written, visual (drawings or images), and verbal instructions

- Ability to work independently and as part of a team

- Position requires a valid driver's license, insurability to drive under Organization's insurance policy, and

valid DOT certificate

- Ability to travel, work evenings, weekends, and overnight as needed

- OSHA10 Certification

Working Conditions: Work conditions and work hours will change daily based scheduled service needs.

Indoor/outdoor environments ranging from construction sites to finished buildings. Cell phone and email used

daily. Daily use of company vehicle.