Customer Success Manager

Are you passionate about learning and using new technologies? Do you enjoy engaging with clients to maximize solutions and develop a customer base? Are customer success methodologies a part of your strategy in creating positive interactions and business solutions? If so, this is the right place and time to join us, a market leader, in technology solutions that positively impact the world every day.

Who are we?

HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.Joining the IAMS Customer Success team:

Identity and Access Management Solutions (IAMS) protect more than 85 million user identities globally. Our software is used across many verticals and industries in such things as mobility identity verification, credential management systems and workforce identity.?

The Customer Success team is comprised of hardworking, creative, and entrepreneurial individuals who thrive on customer advocacy. We are looking for someone equally driven and passionate about problem solving and teamwork as we are. As a customer success manager, reporting into the Regional Manager of Customer Success (North America), you will cultivate retention, satisfaction, and growth for our customer base.

As our Customer Success Manager, you'll support HID's success?by:?

Serving as a trusted partner and advisor to customers by providing business and product expertise.

Ensuring the application is being used for maximum benefit and is well aligned to the customers organizational imperatives.

Driving alignment between Customers and HID via regular touchpoints, including Quarterly Business Reviews with key stakeholders.

Promoting adoption of the solution and work to produce a customer environment conducive to renewal and growth.

Reviewing of roadmap interests, promotion of the roadmap and release process, as well as promoting customer events and webinars.

Building and maintaining close relationships with clients at both operational and strategic stakeholder levels, including senior executives.

Developing and documenting knowledge about the clients business and technical setup, to aid all areas within HID IAMS.

Leveraging Product Management & Marketing output and assist in running product roadmap sessions with major clients to inform them of new features and functionality.

Collaborating and communicating with product organizations regarding customer needs and with account management on defining solution strategies.

Soliciting customer feedback and work internally with product, account management and other teams to ensure understanding of customer needs.

Identifying any training or knowledge needs for clients and assisting in delivering the training or engaging Professional Services, as required.

What we will love about your background:?

Highly organized and able to prioritize and manage multiple workstreams and projects in parallel.

Experience in customer success processes and methodologies.

Possess excellent communication and interpersonal skills.

Demonstrate leadership qualities and ability to mentor junior members of the team.

Your?Experience?and Education include:?

5+ years of experience working in a customer-facing role such as Professional Services, Sales, or Customer Success Management preferred.

Bachelor's degree preferred.

Candidates with equivalent education plus relevant work experience may also be considered.

Why apply?

Empowerment: You will work as part of a growing global team in a flexible work environment, learning and enhancing your expertise as well as helping others to grow theirs.

Innovation: You embrace challenges and want to drive ambitious change.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID Global is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.?

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences