Life Safety Call Center Operator/Dispatcher
- Employer
- Silent Knight Security
- Location
- Minnesota
- Salary
- Competitive
View more
- Industry
- Government and Public Services
- Role
- Other
- Job Type
- Long-Term
- Hours
- Full Time
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Silent Knight Security is a locally owned Life Safety Call Center based in St. Louis Park. We are seeking Call Center Operator/Dispatchers for immediate full and part-time employment.
Pay: $16.00 - $18.00 per hour
Shifts: 1st Shift (6:30-2:30) and 2nd Shift (2:30-10:30) including weekends
Benefits:
- Health Insurance
- Dental Insurance
- PTO (earned time off)
- 401k (Company matches up to 3% of wages)
Duties include - but are not limited to:
- Monitor data received on signal receiving equipment.
- Notify police/fire department or other designated responding agents.
- Handle incoming phone calls from customers and field personnel.
- Notifying clients of alarms/troubles
- Assisting clients with basic trouble shooting
- Data entry to update information on client accounts
Qualifications:
- Customer service, call center or dispatch experience helpful (not required)
- Typing / Basic Computer skills (Minimum 35-40 wpm)
- Must be able to work independently as well as within a team.
- Be very reliable and have the flexibility to work various shifts as needed.
- High School diploma or GED
- Must be able to work first shift M-F for 1-2 weeks for training
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