Field Service Manager - MSP

In-Flight Service is seeking individuals who have proven servant leadership skills to support, engage, coach and develop high performing teams of Flight Attendants. The Field Service Manager is the primary support to the Flight Attendant workforce.The successful candidate must be an approachable and visible leader with proven ability to model Delta's Rules of the Road and foster trust and respect with their team. This role also requires improving employee performance through the use of performance management tools and available customer service and operational metrics.Summary of responsibilities (not comprehensive of all tasks):Builds positive relationships with leaders and Flight Attendants in order to maintain workforce engagement, commitment, and flexibility. Responsible for the performance-based management of large teams of Flight Attendants on all KPIs such as safety, reliability customer satisfaction, finances, etc. through actions including recognition, coaching, and verbal and written delivery of necessary corrective action when appropriate. Ensures safety awareness and compliance. Promotes health, wellness, safe work environment and safe work practices. Responsible for ensuring and addressing Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction.Partners with base support personnel, other divisions, and internal/external partners including IFS employee involvement groups to provide information, input and solutions for continuous improvements for base operational needs and personnel or administrative issues. Participates in leader flying program; includes on-board customer and employee engagement while supporting Flight Attendant crew. Proactively responds to and acts upon time sensitive matters and competing priorities requiring base communication, input and/or feedback. Provides primary support to Flight Attendants before, during and after flight departure. Acts as liaison and support for assigned projects within the base and/or division. Communicates frequently with remote Flight Attendant workforce from base location. Role models Delta's Rules of the Road and core values.Practices safety-conscious behaviors in all operational processes and procedures.