Production Support Technician

Overview:

SCOPE:

Cree Lighting a Company of IDEAL Industries is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications that improve society and safeguard our planet. Additionally, our cutting-edge technology delivers reliable performance and value beyond light for office and industrial buildings, schools and universities, municipalities, automotive dealerships, healthcare facilities, and more!

We are currently seeking a Product Support Engineer to bolster an already strong team!. As a key part of the Product Support Engineering team you will be responsible for the everyday support of multiple product lines and also offer support of newly developed products. You should enjoy solving problems and be able to communicate your ideas quickly and efficiently. You need to work well with the Product Design group, Customer Service, Technical Support, Manufacturing and other Engineering disciplines. You must also thrive under tight deadlines and rapidly changing development requirements.

PRIMARY RESPONSIBILITIES:

Maintains and updates existing bills of materials, reference documents, and electronic documentation.
Creates new bills of materials for standard product and custom special requests as needed.
Acts as liaison between Engineering, Operations Support and Manufacturing to ensure accurate assembly.
Troubleshoots problems with existing products and modifies products accordingly, with help from supervisor or more senior Product Support Engineers/Engineering Specialists.
Reviews assigned product lines looking for ways to reduce cost by part or process redesign.
Creates and processes Engineering change documentation.
Assists with updating and maintaining marketing literature and adobe documents including wiring diagrams and manufacturing work instructions.
Works with Operations Support, Manufacturing and scheduling team to determine alternate assembly methods when parts shortages exist.
Evaluates impact of proposed product changes and adherence to compliance standards.
Creates, modifies, and maintains drawings associated with assigned product families.

EDUCATION & EXPERIENCE:

Associate's degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.
1-2 years 3D modeling experience, preferably using SolidWorks
Experience with Microsoft Office products (Excel, Word, PowerPoint)
General Computer Expertise
Self-Starter who thrives in a fast-paced Engineering environment
Must be US Citizen or Permanent Resident

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Sit, stand, bend, stoop, reach
Occasionally lift objects weighing up to 25 pounds
Work and communicate in an office environment
Work and communicate in a clean, safe, quiet, climate-controlled, well-lit factory environment

We have an outstanding benefits package that starts DAY ONE! We offer medical, dental, vision, 401K with match and a pension plan! We are values-based organization that seeks people that integrate with our culture and grow with the business over time. We are privately held - so we think in terms of generations, not quarters.

Cree Lighting a company of IDEAL Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state or local laws. We realize that providing a culture that represents a diverse background and skillset only makes us a brighter place to work.