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Patient Access Supervisor

Employer
Jamestown Regional Medical Center
Location
Jamestown, ND
Salary
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Industry
Healthcare
Role
Administrative
Job Type
Long-Term
Hours
Full Time

Job Details

Overview

!!$1,000 SIGN ON BONUS AVAILABLE FOR NEW EMPLOYEES!!

Full time, benefited position working 80 hours per two week pay period. Day of work are primarily Monday – Friday with variable hours. Weekend work and night call are occasional. Holidays are as needed.

Coordinates the employee and activities of the JRMC Welcome Center and multiple registration areas, oversees the workflows for: pre-registration, service scheduling, and point of service collections. Provides daily direction and leadership to patient access staff; operates telephone console, relieves Admissions and performs other duties as assigned.

Responsibilities

  • Coordinates the activity of the patient access area, directs employees in these functions
  • Responsible for ensuring the inpatient accounts are secured
  • Will make daily staffing decisions for call off/in
  • Approves daily and releases patient access schedule
  • Will maintain absentee and tardiness log
  • Oversees the patient access workques to ensure billing is not hindered.
  • Provides education at both departmental monthly meetings
  • Interviews and hires new employees for patient access open positions and arranges on the job training.
  • Handles patient access personnel issues and concerns
  • Evaluates employees biannually during midyear conversations and evaluation time.
  • Assists manager in developing, recommendations, implementations and maintains policies and procedures for assigned programs and services to ensure their consistency with hospital standards and requirements.
  • Coordinates services with the business offices to ensure thorough screening of insurance coverage, determining patient responsibility and cash collection at the time of service, monitors the work of staff to verify that they are thoroughly gathering patient demographics and financial information.
  • Maintains good working relationship with other departments; coordinating functions in the best interest of the patient.
  • Will work staff patient access shifts as needs are not completed based on volume needs.
  • Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, geriatrics) while performing duties.
  • Responds to concerns and/or complaints from patients, the public, medical staff, subordinates and/or other hospital employees pertaining to assigned areas in order to maintain positive customer relations.
  • Assists manager in preparing work schedule and reviewing timecards
  • Oversees the review prior day or weekend ED visits for eligibility and correct accounts prior to bill dropping
  • Oversees the quality reviews monthly of patient access staff
  • Performs AIDET audits quarterly on patient access
  • Establishes and maintains appropriate records and reports.
  • Performs other related duties as assigned or requested.


Qualifications

High school level of knowledge with a minimum of an Associate degree. Must be able to follow oral or written orders. Good written and verbal communication skills are needed.

Three years of registration and insurance experience encouraged.

Company

Some of the benefits of working at JRMC include:

  • competitive salary
  • immediate benefit package: medical insurance with two plans, life insurance, flex plans, health savings account (HSA), long-term disability
  • contributed 401K retirement plan
  • paid time off (PTO) including short term disability
  • vision & dental plans
  • critical illness & accidental packages
  • BeHealthy, employee health discount
  • employee fitness program generous
  • flexible scheduling
  • wage increases
  • annual service award
  • continued education and training

JRMC provides the opportunity for development by empowering employees to communicate the resources needed to perform tasks effectively and efficiently.

Company info
Website
Telephone
(701) 952-4813
Location
2422 20th Street SW
Jamestown
North Dakota
58401
United States

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