Senior Design Researcher

My Client is a market leader in the development, production, and marketing of medical devices and services to improve healthcare.

The company is reaching $1b in revenue and involved over 50 acquisition's to date. They are dedicated to keep the momentum going with key hires to our headquarters in Central CT

RESPONSIBILITIES

• Translate fuzzy client challenges into clear project objectives and thoughtful research plans.
• Lead the creation of, as well as provide quality oversight on, everything from research protocol materials, to detailed journey maps, to strategic insight presentations.
• Organize and lead engaging workshops with multi-disciplinary teams.
• Lead freeform discussions with everyone from business executives, to doctors, to medical technicians, to patients.
• Confidently and comfortably conduct observational research in patients homes, surgical operating rooms, inpatient ward, and/or other medical treatment rooms and recovery homes.
• Craft and tell compelling, human-centered stories that build organizational empathy.
• Provide guidance and structure to early stages of data analysis and synthesis.
• Engage with our client partners to understand their priorities and strategically balance those with the priorities and needs of their end customer.
• Drive design research activities including user interviews, heuristic evaluations, usability studies, field research, or other ethnographic techniques.
• Lead client communication throughout the engagement
• Strongly demonstrate strategic thinking and communication and take a leadership role on our team
• Perform comprehensive analyses of the competitive landscape, stakeholder ecosystem, market forces, and trends shaping an industry

QUALIFICATIONS........ MUST HAVE

• 5 years of working experience of successfully moving from a fuzzy challenge to a clear set of data-driven, actionable, non-obvious recommendations
• At least 3 years of working experiences in design research for MNC, leading marketing firm, and/or consulting firm. During the past experiences, two years of health-care research projects is a must-have requirement.
• A pro-active independent worker - confident in making critical decisions and answering tough questions from clients
• Exceptional ability to communicate, both written and verbal, presenting credibly and effectively to senior stakeholders
• Skillfully balances thought leadership with humility
• Fieldwork execution experience including customer interviews, surveys, market reports, industry research, and analytical modeling
• Lead research synthesis, craft engaging and digestible reports, and present recommendations to clients
• Sensitive personality, can articulate takeaways and present content with accurate and insightful language/wording.
• Holds project leadership skills including project management
• Skilled at navigating large organizations and experience working on multiple projects with cross-functional teams while challenging the status quo
• Team player with strong leadership skills - you take ownership of your project team s work and you are willing to help people around you to become even better
• A great attention to detail balanced with an ability to quickly learn and understand a novel space/problem area
• Unyielding curiosity for healthcare, people, products, design, and technology
• Master s degree in design and research, social study relevant major such as Ethnography, Social Anthropology, Service Design, Business, or medical/healthcare relevant major
• International working experience or education
• An adept knowledge of Microsoft Suite, and Adobe Creative Suite