Quick Lane Service Advisor

What Employees Love about Tenvoorde Ford

Daily/Weekly engagement with ownership/management team - we take every opportunity to listen and make our teams feel valued. This is where our best ideas come from.
Upward mobility - Tenvoorde Ford is growing, and other positions are needed as we continue to grow as a company.
Positive, family-oriented culture where great careers are born - Employees are proud to work at Tenvoorde Ford, great work-life balance, benefits and knowing your contributions make the difference.

The Tenvoorde Family is seeking an amazing Quick Lane Service Advisor!

Have you been told you re outgoing, energetic, a positive person, a great communicator, reliable and are great with people? Are you looking for a job or career that offers stability, growth opportunity and a better work-life mix? If so, we are looking for someone just like you! Due to the growth of our company and the need to better serve our customers, we are looking for you!

Responsibilities

What does a Quick Lane Service Advisor do?

Oversee flow of customers in the Quick Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Introduce customers to the Vehicle Report Card and confidently review services and recommendations from the multi point inspection

Qualifications

1 year minimum customer service experience
1 year minimum of automotive service experience
Must be a "team player"
Must be reliable
High level of detail, organization and accuracy
Ability to identify, learn & work within specific service processes
Effective listening & communication skills when speaking with coworkers or guests.
Exceptional ability to learn and grow
Amazing work ethic
Ability to learn from veteran staff
Outstanding ability to work with a team and take direction
Ability and willingness to adopt modern technology
Strong written and verbal communication skills
Proficiency in use of basic computer and phone systems
Ability to bend, move, lift and physically perform duties in the scope of this position.
Organized and friendly personality
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Benefits

Paid Time Off
Health Insurance, single and family coverage
Health Savings Account option
Dental Insurance
Life Insurance
401k retirement plan
Employee Vehicle Discounts
Employee Parts/Service Pricing Discounts
Referral Bonus Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.