Inside Sales Support Specialist

With all your career options, why not choose a company where you can own part of the business?

MacArthur Co. is 100% Employee-Owned and offers an outstanding suite of employee benefits. What began in 1913 as a small manufacturer of pipe insulation has grown into a national distributor of building materials. At MacArthur, you get to own a piece of the value our combined honest efforts create.

As a Inside Sales Support Specialist, you will be an enthusiastic connector between our outside sales team and our customers. The focus of this job is making connections with people, build an understanding of our products and culture, and ensuring customer orders are processed accurately. An ideal candidate will work best in a fast-paced environment where results need to be shared and effectively delegated when necessary.

Responsibilities:

• Support the daily sales operations of a building materials distribution center
• Work with customers and co-workers to build solid relationships based on trust and competence
• Work at a steady pace with familiar processes and co-workers
• Think about steps necessary to make the customer experience successful
• Thorough and precise; diagnose problems and provided proven solutions
• Opportunity to work within own area of expertise to assure high-quality, by-the-book, results
• The chance to learn and practice in an orderly, stable environment
• Be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, and our customers
• Able to handle detailed work quickly & correctly
• Following up carefully and cheerfully with customers to ensure preservation of relationships
• Support a fast-paced environment with multiple projects going simultaneously
• Open, flowing communication is important
• Support outside sales team members
• Directly work with long-term customers on a daily basis
• Finalize and oversee the fulfillment of customer orders

Benefits Package:

• Outstanding Family Medical Benefits Package
• Substantial Stock Ownership Program
• Competitive Compensation Packages
• Paid Time Off (PTO) & 8 Paid Holidays Each Year
• Employer Sponsored Family Dental Insurance
• 401k and Roth 401k Investment Accounts
• Employer Sponsored Life & Disability Insurance
• Individual choice regarding personal medical decisions

• Detail-oriented and focused; can concentrate on the task at hand for long periods
• Avoid over-committing or over-promising
• Socially-focused "How can I help you?" attitude
• Lead by example, with first-hand knowledge of area of expertise
• Follow established guidelines, structure, and policies, while working with and for others
• Cooperative, easy-going, and agreeable in getting along with others
• Experienced with Microsoft Office Suite (Excel, Outlook, Word)
• Ideal candidates have a few years of inside sales & customer service experience
• Roofing, mechanical, industrial, HVAC and siding product knowledge and experience preferred
• Strong communication skills
• Experience around the construction industry is helpful
• Be a team player who isn't afraid of leading
• Willing to jump in and roll up your sleeves to help out when necessary
• Persuasive teaching style to communicate the company's products and services
• Intent on listening and able to communicate in a concise manner while being willing to ask questions

This job description is a summary; more details of responsibilities are provided during interviews.

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