Manager in Training (MIT)
It s no secret that at FOSS, we love water! We were founded on the premise that anyone can learn to swim and have confidence in the water.
FOSS is a premier swim school with 21 schools across the Midwest and we are poised for growth. You ll find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward.
The FOSS Manager in Training (MIT) learning path is an in-depth program designed to provided exposure to all the facets of managing a school through targeted training and development courses and hands on learning. Focus areas include operational and financial performance, staffing and employee engagement, swim path curriculum, customer service, and general school management so incumbents can transition into a future leadership role. This role is designed both for emerging leaders and those transiting their career to a new industry.
Essential responsibilities include:
The following essential functions represent the primary work performed; however, the MIT may be asked to assist with projects or tasks not detailed here but fall within the scope of this role.
MIT s will spend time learning key roles including Swim Teacher, Shift Coordinator, Office Manager and School Director. Through these rotations, MIT s will learn to manage FOSS methods and processes and build strengths in competencies such as business acumen time management, organizational execution, and accountability, and developing, motivating and managing talent.
Business and Facility Management
Plan for and assist in achieving both financial and operational goals including swim instruction and retail revenue, class enrollment, payroll, facility maintenance, customer overall satisfaction, and quality of teaching
Understand class staffing model and align payroll, training, and quality controls to ensure performance and service standards; assist with recruiting, interviewing, and hiring swim teacher staff
Assist school leaders and corporate staff in talent development and management, including performance conversations, employee engagement and relations
Learn pool pump room procedures and maintenance schedules and assist in maintenance and repairs as necessary
Act as a FOSS brand ambassador by assisting with planning and attending school and community events, including school in-service meetings
Build trusted and effective relationships to advance an organizational culture that lives our mission, demonstrating a high level of collaboration and accountability
Collaborate with internal teams to develop effective and efficient organizational policies, processes and programs that support our growth strategies
Customer Engagement
Understand class enrollment planning process including private and preview classes. Guide swim teacher staff on process.
Assist school leaders in addressing customer questions and concerns to ensure FOSS customer service standards
Swim Path Curriculum and Training
Learn and understand all swim training including basic and advanced skills to function as a hands-on teacher for at least one quarter of classes
Understand and apply FOSS methods for class management lesson planning
Understand and conduct evaluations for the facility and teacher curriculum
Minimum qualifications, skills, and abilities:
Previous training, college course work or hands-on experience in general business management sufficient to perform the essential functions of the position. Previous experience in customer service, retail or general business management role
Desire to learn new or strengthen business and financial acumen
Curiosity to learn new concepts and quickly apply learnings and teach or mentor others
Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence
Demonstrated ability to manage multiple priorities and deadlines while maintaining attention to detail
Demonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment
Strong verbal and written communication skills with the ability to effectively present ideas to internal teams and external partners or vendors
Ability to use data to drive decision making
Availability to work evenings and weekends
Ability to participate in organizational, employee or community engagement events off premises, as necessary
Ability to travel to school locations throughout the Minneapolis, MN, Chicago, IL, Madison, WI, St. Louis, MO, Ankeny, IA, and Fargo, ND throughout MIT training program, as necessary
Interest in relocation to any FOSS location at completion of MIT program, helpful
While performing the duties of this position, incumbents may be required to do all or some of the following, with or without accommodation:
Ability to be in the water engaging students in curriculum.
Work in an indoor pool facility that could be humid and damp
Move, lift, carry, push, pull, and place objects weighing 25-50 pounds without assistance and heavier lifting or movement tasks with assistance
Speak with others using clear and professional language
Move up and down stairs, service ramps, and/or ladders, crawl, or stoop
Ability to temporarily work in cramped area, such as under a desk while performing some tasks such as installing hardware or troubleshooting issues
Reach overhead and below the knees, including bending, twisting, pulling, if necessary
Review documents, blueprints, computer monitors or displays with potentially small print
Operate a computer, phone and other common office tools or controls
Mentally focus on tasks and apply sound reasoning and judgement
Foss is an equal opportunity employer and will consider all qualified candidates for employment without regard to race, ethnicity or national origin, religion, gender or gender identity, sexual orientation, disability or veteran status, or any other characteristic protected by law.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Supplemental Pay:
Bonus pay
Work Location: Multiple Locations
FOSS is a premier swim school with 21 schools across the Midwest and we are poised for growth. You ll find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward.
The FOSS Manager in Training (MIT) learning path is an in-depth program designed to provided exposure to all the facets of managing a school through targeted training and development courses and hands on learning. Focus areas include operational and financial performance, staffing and employee engagement, swim path curriculum, customer service, and general school management so incumbents can transition into a future leadership role. This role is designed both for emerging leaders and those transiting their career to a new industry.
Essential responsibilities include:
The following essential functions represent the primary work performed; however, the MIT may be asked to assist with projects or tasks not detailed here but fall within the scope of this role.
MIT s will spend time learning key roles including Swim Teacher, Shift Coordinator, Office Manager and School Director. Through these rotations, MIT s will learn to manage FOSS methods and processes and build strengths in competencies such as business acumen time management, organizational execution, and accountability, and developing, motivating and managing talent.
Business and Facility Management
Plan for and assist in achieving both financial and operational goals including swim instruction and retail revenue, class enrollment, payroll, facility maintenance, customer overall satisfaction, and quality of teaching
Understand class staffing model and align payroll, training, and quality controls to ensure performance and service standards; assist with recruiting, interviewing, and hiring swim teacher staff
Assist school leaders and corporate staff in talent development and management, including performance conversations, employee engagement and relations
Learn pool pump room procedures and maintenance schedules and assist in maintenance and repairs as necessary
Act as a FOSS brand ambassador by assisting with planning and attending school and community events, including school in-service meetings
Build trusted and effective relationships to advance an organizational culture that lives our mission, demonstrating a high level of collaboration and accountability
Collaborate with internal teams to develop effective and efficient organizational policies, processes and programs that support our growth strategies
Customer Engagement
Understand class enrollment planning process including private and preview classes. Guide swim teacher staff on process.
Assist school leaders in addressing customer questions and concerns to ensure FOSS customer service standards
Swim Path Curriculum and Training
Learn and understand all swim training including basic and advanced skills to function as a hands-on teacher for at least one quarter of classes
Understand and apply FOSS methods for class management lesson planning
Understand and conduct evaluations for the facility and teacher curriculum
Minimum qualifications, skills, and abilities:
Previous training, college course work or hands-on experience in general business management sufficient to perform the essential functions of the position. Previous experience in customer service, retail or general business management role
Desire to learn new or strengthen business and financial acumen
Curiosity to learn new concepts and quickly apply learnings and teach or mentor others
Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence
Demonstrated ability to manage multiple priorities and deadlines while maintaining attention to detail
Demonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment
Strong verbal and written communication skills with the ability to effectively present ideas to internal teams and external partners or vendors
Ability to use data to drive decision making
Availability to work evenings and weekends
Ability to participate in organizational, employee or community engagement events off premises, as necessary
Ability to travel to school locations throughout the Minneapolis, MN, Chicago, IL, Madison, WI, St. Louis, MO, Ankeny, IA, and Fargo, ND throughout MIT training program, as necessary
Interest in relocation to any FOSS location at completion of MIT program, helpful
While performing the duties of this position, incumbents may be required to do all or some of the following, with or without accommodation:
Ability to be in the water engaging students in curriculum.
Work in an indoor pool facility that could be humid and damp
Move, lift, carry, push, pull, and place objects weighing 25-50 pounds without assistance and heavier lifting or movement tasks with assistance
Speak with others using clear and professional language
Move up and down stairs, service ramps, and/or ladders, crawl, or stoop
Ability to temporarily work in cramped area, such as under a desk while performing some tasks such as installing hardware or troubleshooting issues
Reach overhead and below the knees, including bending, twisting, pulling, if necessary
Review documents, blueprints, computer monitors or displays with potentially small print
Operate a computer, phone and other common office tools or controls
Mentally focus on tasks and apply sound reasoning and judgement
Foss is an equal opportunity employer and will consider all qualified candidates for employment without regard to race, ethnicity or national origin, religion, gender or gender identity, sexual orientation, disability or veteran status, or any other characteristic protected by law.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Supplemental Pay:
Bonus pay
Work Location: Multiple Locations
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