Minnesota Landscape Arboretum Farm at the Arb Support Services Team

About the Job

Overview :

Help coordinate daily operations of the Farm at the Arb support services team which provides front line customer service, registrar services, education event programming, meeting support and building operations assistance at the Farm at the Arb buildings including the Tashjian Bee and Pollinator Discovery Center, The Myers Education Center and the Barn.
This is a 75% position, work schedule is all on-site, and includes weekdays and weekend days between 9AM and 7PM, depending on the season.

Description:
30% Tashjian Bee and Pollinator Discovery Center guest service center

• Provide exemplary customer service to all Arboretum visitors, members, staff and guests and answer basic questions about the Farm at the Arb including the Bee Center, pollinator and crop plot gardens, the Barn, and other interpretive features
• Monitor visitor activities and enforce Arboretum and University policies in a professional and friendly manner
• Remain visible to visitors and staff and/or maintain radio communication when not visible to visitors and staff
• Maintain public space appearance
• Know and follow protocol for basic issues, first aid and emergencies in the building

30% Farm at the Arb support staff team leadership

• Supervise part time support staff team (5), including hiring, scheduling, onboarding, training, etc.
• Recruit, train, and supervise a volunteer team (up to 10) to assist with providing guest services and orientation to the Farm at the Arb
• Serve as liaison with other Arboretum staff and departments who are using the Bee Center for classes and events, sharing information on these events with the support service team

25% Bee Center and Farm at the Arb building management

• Coordinate building cleaning and maintenance/repair requests with Facilities staff for the Bee Center, Red Barn, Summer Kitchen and Myers Education Center at the Farm at the Arb
• Coordinate maintenance and repair of Bee Center exhibits and AV equipment with internal staff and/or external vendors as needed
• Work with other Arboretum departments to ensure that the Bee Center and Farm at the Arb event calendars are up-to-date, and assist other departments in booking spaces at the Bee Center and Farm at the Arb

15% Education Department Administrative Support

• Perform various administrative support tasks for the Arboretum Education Department such as, data entry, pulling and sending rosters, sending confirmation emails, customer support for online registration systems, distributing online surveys, preparing educational materials, and other tasks as assigned.

Qualifications

Required Qualifications:

• High School Diploma/GED and 2 years of related office and administrative experience. Training/education may be substituted for some of the years of experience.
• Willingness to learn about Farm at the Arb subject areas; pollinators, gardening, farming, and cooking
• Willingness to be welcoming to all visitors
• Successful completion of a background check

Preferred Qualifications:

• Minimum 2 years experience providing positive in-person positive customer service
• Minimum 2 years experience working as part of a team
• Knowledge of one or more farm at the Arb topics including pollinators, gardening, farming, and cooking
• Experience using Microsoft Office programs
• Experience using Google Workspace programs
• Experience using registration, survey distribution, and volunteer coordination software programs (ex. Altru, DoubleKnot, Qualtrics, MyImpact)
• Customer service experience at a museum, public garden or similar institution

About the Department

The Minnesota Landscape Arboretum is more than 1,200 acres of gardens and tree collections, prairie and woods and miles of trails. The Arboretum's beautiful gardens and plant collections, nature-inspired exhibits, innovative learning, and events make it a valued community resource and top attraction. Founded more than 60 years ago, in 1958, the Arboretum is part of the College of Food, Agricultural and Natural Resource Sciences at the University of Minnesota, the Arboretum is located approximately 30 miles west of the Twin Cities Campus along Hwy 5, just west of the City of Chanhassen. As a non-profit organization, the Minnesota Landscape Arboretum is committed to sharing institutional information with the public, including visitors, members and other constituents who support the Arboretum's mission. A beautiful in-town getaway, an escape to reflect, re-energize or plan for the future. A connection with the wonders of nature.

The Minnesota Landscape Arboretum strives to provide equal access to and opportunity in its programs, services, gardens, operations and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. We recognize and value the importance of diversity and inclusion in enriching the experience of our employees, donors, members, volunteers, and visitors and in supporting the Arboretum mission. We are committed to attracting and engaging employees, members, donors, volunteers and visitors with varying identities and backgrounds. As an institution committed to demonstrating excellence through diversity, we are committed to hiring a diverse faculty and staff, and actively encourage candidates from historically underrepresented groups to apply.

Benefits

Our benefits include:

• Health & Dental insurance
• A defined benefit plan through MN State Retirement System as well as Optional Retirement Plan (ORP) and a section 457 Deferred Compensation Plan
• Substantial time off including sick time, 11 paid holidays at start and vacation accrual
• Free Arboretum membership
• Free and discounted tickets to programming, as available
• Discounts on dining and in our Arboretum Shops
• Employee Assistance Program
• Working just steps from the beautiful gardens and displays
• Free or discounted admission to other cultural institutions across the United States

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call 624-UOHR (8647).

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: .

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.