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Installation Manager

Employer
LeafFilter
Location
Brookfield
Salary
Competitive

View more

Industry
Construction
Role
Manager
Job Type
Long-Term
Hours
Full Time
At Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day because who doesn't want a job they can look forward to? Come grow your career with us!

Big company with a family-owned feel - YOU are important to us, and we've built a culture you'll love.

Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work .

Job security - we have locations throughout the U.S. and Canada, and we're not done growing!

Inclusion, sustainability, and reliability are at the core of our culture

Veterans' resources available to help transitioning service members find a new rhythm.

Dedicated to providing resources and encouragement for employee growth

Position Summary: The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving inventory management, job scheduling, pre-construction walkthroughs, service resolution, training, and management of local third-party installation network.

Essential Duties and Responsibilities:

Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible

Identify opportunities in daily operations to pull forward jobs and maximize speed to installation

Work with the customer to schedule jobs based on installer availability and customer preferences

Review and publish daily installation and service reports to identify wins and opportunities for improvement

Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion

Accurately enter job orders into the Operations App for scheduling, inventory, and job costing purposes

Order product based on job specs and products related to installation process to maintain adequate stock and custom inventory

Perform administrative duties such as building job packets and solving funding issues

Assist third-party installation partners on job site as needed with product staging and transport

Responsible for Field Trainer and Service Technician(s) scheduling and dispatching based on business needs

Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call

Train, coach and develop installation employees and contractors both in the office and in the field

Improve subcontractor retention rates through impactful training and engagement

Responsible for driving proficiency and efficiency amongst installation subcontractors

Works with the Field Trainer on individual performance, abilities, and capacities of the installers

Partner with leadership on identifying systemic training gaps and propose solutions to address gap

Collaborate with all office and corporate functional teams to meet/exceed office and regional goals

Recruit subcontractors as needed to expand installation capacity

Follow established job site safety rules, OSHA guidelines and company safety policies and procedures

Must hold a valid driver's license.

Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

High School Diploma or equivalent.

3+ years of successful experience in home construction, remodeling, and/or installation project management

Track record of successfully recruiting, training, coaching, onboarding subcontractors

Demonstrate superior quality and attention to detail in all facets of the installation process

Ability to teach others through hands-on and documentation-based learning methods

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball".

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality.

Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.

Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.

Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions.

Familiarity and comfort using ladders of various heights.

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

Prior experience in gutter and gutter protection system installation

Prior skilled trades experience in plumbing, electric, and/or carpentry

Prior experience in residential home improvement in areas such as walk-in tubs, one day baths, kitchen refacing, replacement windows, stairlifts, and/or water filtration systems

Travel Requirements:

Less than 10% domestic travel required.

Overtime/Additional Hours Requirements:

Additional Hours May Be Required (Exempt Positions)

Physical Requirements

Field Office/Manufacturing/Construction Environment

Performs indoor work in a climate-controlled environment and outside work in varying temperatures and climates.

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Are We Your Company?

Focused On Growth
Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees' growth, which we demonstrate by:

Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers

Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do

Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment

Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home

What do we offer?

Industry-leading compensation package

Fully paid Medical, Dental, and Vision benefits after 90 days

401k Savings Plan

Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs

Childcare benefits to support families

Endless opportunity for growth and advancement. Just ask our current employees!

Other perks you need to know about:

Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.

Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.

Gym membership compensation - your insurance will help cover the cost of your gym membership!

Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success

Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and has been Certified by Great Place to Work . A few of our brands have also earned accolades, including:

LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list

Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine's Top 500 list

Leaf Home is a Smart Culture Awards honoree for its employee-focused culture
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