Inside Parts Sales Represenatives

Summary:
Increase parts sales by determining and meeting customer needs through thorough, timely and accurate communications and follow-up. Process obtained orders, keeping customer informed and expedite internally.

Essential Duties and Responsibilities:
? Respond to customer requests in the America's for quotes or orders
? Identify obstacles to successful quote and negotiate terms
? Recognize the correct component as a solution to a customer need
? Process parts orders received by telephone, fax, email and internal generation.
? Assist customers to accurately identify parts required.
? Follow through on shipments.
? Develop customer relations by providing requested services-order processing, order status, product changes, etc.
? Assist in keeping technical publications appraised of Parts Book changes, additions, and corrections.
? Manage large volume of inbound and outbound calls in a timely manner.
? Work with manufacturing and engineering to expedite difficult orders.
? Develop a working knowledge of Putzmeister products.
? Recognize what components do what job.
? Develop ways to assist in the identification of commonly changed or specialized components.
? Perform additional duties as assigned or required.

Qualifications:
? Good communication, written, and organizational skills
? Basic computer experience
? Excellent problem solving and customer service skills
? Detail oriented, self-motivated individual able to work well independently and in a team environment
? Must be willing to work extra hours as required
? Mechanically inclined

Education/Certification/Training:
? High school diploma or equivalent
? Mandatory safety training (see "Total Compliance Management" program)
? On-the-job training

Work Environment/Physical Demands:
? While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull.
? Ability to regularly lift and/or move up to 15 lbs.
? Specific vision abilities required by this job include close, peripheral, and the ability to focus.

Work Environment:

? While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals.
? Safety glasses/goggles must be worn at all times while in designated areas of shop.

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan with company match
• Profit sharing and Gain Sharing
• Company events
• Education Reimbursement
• Hospital Indemnity Insurance
• Paternity Leave
• Life Insurance
• FSA/HSA Plans

PI