Banking Customer Support Representative

Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position. This Customer Service Representative position is an excellent career opportunity for an articulate, highly-skilled candidate. If you are looking to transition from a retail or hospitality environment, this is a great foot in the door with a Minnesota company that provides great career growth and development. This position is perfect for candidates looking to work in a dynamic, rapidly-changing customer service environment.

What you get to do every day

- Receive and place telephone calls

- Manage the fielding and sending of important written business correspondence

- You will likely support business development and client referral goals by actively cross-selling and referring customers

- Offer friendly, accurate customer service in a timely fashion

- Experience performing extensive research to resolve complex customer inquiries

- Excellent written, verbal and social communication skills highly desired

- Comfort and confidence when interacting with internal and external partners and clients/customers

- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Proficient with diversified computer software and systems

- Excellent problem-solving skills

- A consistently positive approach to your work that is rooted in a businesslike professionalism

- Experience with Microsoft Office required

- Customer service and office administrative skills

- 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

- navigating basic office equipment and protocols experience

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!