Customer Service Rep

$1,000 sign on bonus

Hiring Immediately

United Gear & Assembly offers:

Benefits program active 1st of the month following your start date

which includes; health, HRA, FSA, vision and dental insurance

401k program with 4% company contribution

Company paid short term disability with elective long term disability

Company paid life insurance with additional elective life insurance available

40 hours paid vacation after 6 months

10 paid holidays

Profit sharing plan

United Gear and Assembly, Inc. is a premier manufacturer and supplier of precision gears, shafts, and related assemblies to various global OEMs in construction, agriculture, transportation, automotive, defense, and other industries. Based out of Hudson, WI, we are vertically integrated with a broad range of capabilities encompassing Engineering, Manufacturing, Full Heat Treating and Assembly. With a reputation built on satisfying quality requirements, narrow shipping windows, responsiveness to customers needs and a competitive position in the global market, UGA has become a world-class supplier to the industry. United Gear & Assembly is ISO/TS16929:2009 registered and we combine our engineering expertise, industry and application knowledge with design and process collaboration, to bring our customers high quality, cost effective solutions, delivered on time.

SUMMARY

Enter and maintain orders in the Enterprise System. Handle customer requests and communicate to appropriate members of the team within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive customer requests, from order releases, telephone, fax, or email
• Communicate requests to UGA team through order entry, change notices, or other communication
• Coordinate customer needs with manufacturing/delivery abilities
• Respond to customer requests
• Contract Review
• Receive EDI
• Receive and Respond to Internal Customer requests
• Prepare for customer service audits
• Other duties may be assigned.

TECHNICAL SKILLS

Keyboarding, Windows, MS Excel and Work, Internet and e-mail

EDUCATIONS and or EXPERIENCE

• High School diploma
• On the Job Training - Enterprise System

LANGUAGE SKILLS

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulation. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Basic mathematic skills required.

REASONING ABILITY

Ability to define problems, collects data, establish facts, and draw valid conclusions.

CERTIICATES, LICENSES, REGISTRATIONS

None required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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