IT Service Desk Manager - Nights
12575 Uline Drive, Pleasant Prairie, WI 53158
Develop your ideal IT career as the IT Service Desk Manager at Uline. We are looking for a manager for the nightly operation of our 24 / 7 IT Service Desk. Bring your expertise to help manage the team behind one of the largest e-commerce sites in the U.S.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Hours: Monday - Friday, 9 PM to 6 AM.
Monitor IT production systems including identification, resolution and escalation to proper individuals.
Implement and manage tools for IT system monitoring and notification for ITIL-compliant Service Desk Management.
Manage high severity issues through resolution.
Review incident tickets for content, proper routing, first call resolution, problem detection, opportunities for first call resolution and timely closure.
Ensure all operational processes and procedures are accurate, clearly documented and maintained.
Participate in change management and disaster recovery.
Bachelor's degree in Information Technology, Computer Science or related field.
5+ years' experience managing a multi-platform, multi-location 24 / 7 IT Service Desk.
Strong incident and problem management skills including identification, resolution and escalation of system issues.
Knowledge of ITIL compliant service desk tools, including ServiceNow.
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Best-in-class, clean, modern facilities.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!