Customer Management Associate

Our people create our best Plexus. WHO WE ARE We're a global team of over 19,000 engineering, manufacturing, supply chain and aftermarket service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service. We are passionate about innovating, creating and delivering products that change people's lives. From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world. Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and leave your mark on the world. WHY WE LOVE IT Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals. A workplace centered on inclusion and collaboration. At Plexus, we're at our best when opportunities are met with passion, open communication and teamwork. HOW YOU WILL DO IT Assists in creating, managing, and executing the account strategy for a set of assigned customer(s). In this development role, the Customer Management Associate will learn to represent the Voice of the customer to the Customer to our Plexus customer focus team, and the Voice of Plexus to our external customer. Key Job Accountabilities: Assist in creating a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and aftermarket services). Support the effort of ensuring Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus' needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs. Build and develop multi-level relationships with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship. Additional Accountabilities: Communicate with customers to ensure that the forecasts that are received are timely, are as accurate as possible, and are consistent with the pricing model. Assist in negotiations with customers for pricing and/or contractual changes and ensure that both Plexus and the customer are compliant with existing manufacturing and engineering contractual agreements. Closely monitor obsolete, slow moving, and excess inventory levels and negotiate ways to reduce and/or eliminate these with the customers. Support and sometimes lead Plexus customer site visit planning and drive the Plexus manufacturing and engineering sites with preparing for these visits in ways consistent with internal guidelines. Ensure that meeting goals are communicated to the appropriate people prior to the meeting. Assist in developing the customer visit agenda with the customer, and ensure the meeting is progressing in such a way as to ensure that the meeting's objectives and goals are being met. Proactively communicate status to internal and external customers as appropriate. Promote the Plexus brand through application of Plexus Values and Leadership Competencies. Travel to customer sites may be required to meet the needs of the business. Additional duties as assigned. Education/Experience Qualifications: Preferred degrees include Business, Industrial Engineering, Economics, Customer Service and/or Relations Management. Other Qualifications: Advanced written and verbal communication skills are required. Basic computer skills are required. Able to make sound, logical and reasonable decisions with minimal guidance. Able to apply solution selling knowledge and capabilities. Applies financial acumen to influence customers and constituents. Basic understanding of electronics manufacturing is preferred. Work Environment: The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level. This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform. Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement. Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today! Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.