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Laser Technician

Employer
H2I Group
Location
Minneapolis
Salary
Competitive

View more

Industry
Agriculture
Role
Other
Job Type
Long-Term
Hours
Full Time

Are you an independent thinker? Are you a hands-on fixer? Are you detail-oriented and intentional with the work you are completing? If that's you, YOU BELONG here! We are looking for a driven Laser Technician that is seeking an opportunity to use their problem-solving skills to assist customers in need!

This position will manage service and training territory including Minnesota, Wisconsin, and Iowa.

Our Website:

Find out what it's like to work at H2I Group: Linkedin Facebook Twitter Glassdoor

As part of our hiring process, please complete this survey:

Essential Job Functions:
  • Install, maintain, and service company and service Laser Engravers at customer locations
  • Provide training at customer facility and record field activities in call tracking software application to ensure accurate information on the customer base.
  • Maintain a positive partnership with outside Sales Representatives and Service Manager to ensure an exceptional customer experience.
  • Complete on-site troubleshooting and repair of complex customer machines while providing installation of hardware and software products at the customer's facility
  • Self Starter and great customer service skills.
  • Follow up on calls after on-site field servicing calls are closed to ensure customer satisfaction.
  • Maintain service inventory using established protocols and controls and report back to the Sales Representative and Service Manager regarding service calls completed timely and accurately.
  • Responsible for timely submission of expense reports and other service-related paperwork.
  • Maintain good customer relations and act as a positive team player in our company division.

Qualification

Required:

  • A minimum of 1 year of experience repairing or troubleshooting electronic components in complex machines.
  • Must demonstrate mechanical, technical, and electronic aptitude.
  • Some technical school training is preferred but not required and must be willing to train clients on how to use our equipment.
  • Capable of working independently as well as on a team, partnering with other teammates across the company, and ensuring an exceptional customer experience.
  • Strong problem solver that has a positive attitude, is self-motivated, and is well organized.
  • Excellent oral and written communication skills.

Work Conditions/Physical Requirements

  • Must be able to lift to 100 lbs.
  • Must have reliable transportation to travel to and from the client's locations.
  • Willingness to travel in territory 40%-60%, weekly overnights are common.
  • Position requires kneeling, crawling, bending, climbing, stretching, and sitting.
  • Must be able to work a flexible work schedule.
  • Must possess keen vision and hearing.
  • Arm, hand & finger dexterity with both hands involved in activities such as reaching, handling, and feeling.

Employee Benefits and Perks:

  • ESOP - Employee Stock Ownership Plan, up to 25% of Full-Time employee base pay goes towards their retirement, and it's funded entirely by the company!
  • Homme Education Foundation - scholarships post-secondary education for employee children and grandchildren.
  • Annual educational and training allowance
  • Charity of choice: Boys and Girls Club of America
  • Health - HDHP/HAS & PPO/FSA
  • Vision and Dental Insurance options
  • FSA Dependent Care
  • Partially paid maternity leave, up to 6 weeks
  • Voluntary STD and LTD options
  • Potential bi-annual performance bonuses
  • Generous PTO + Paid Holiday

This job description does not necessarily include all job functions and responsibilities. Employees may be asked to perform other additional related duties and tasks. Management reserves the right to revise and update job description at any time.

Haldeman-Homme Holdings, Inc. and its subsidiaries are proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, gender or any other applicable characteristics protected by law.



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