Service Scheduler
Description:
OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.
YOUR Opportunity: It's time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.
EVERYONE'S Advantage: "I continue to believe that exercise is medicine that everyone should take - especially in this era of COVID-19," Robert E. Sallis, MD
Position Overview:
Under the direction of the Service Manager, the Service Scheduler is responsible for coordinating with customers and Service Technicians to schedule service visits.
Responsibilities:
Establish service, maintenance and contract call priorities and schedules.
Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgets
Establish positive long term relationships with customers and key members of commercial establishments
Assist in the ordering of parts
Miscellaneous office administrative duties
Assist customers on the phone, via email, and walk-ins
Prepare reports as requested
Assist the retail stores in resolving customer issues
Take all reasonable steps possible to minimize the amount of non-billable Service Technician time
Ensure that inventory is in stock before scheduling the service call
Maintain cooperative working relationships with all company employees
Establish service, maintenance and contract call priorities and schedule them accordingly
Complete all time cards to ensure accuracy for billing, payroll and job costing purposes
Keep the Service Manager informed as to all pertinent factors affecting the assigned responsibilities
Procure needed repair parts
Ensure that direct customer relationships are positive, productive and profitable
Assist in the collections process for commercial work performed by the service department
Additional duties assigned as needed
Requirements:
Education:
High school degree or equivalent required
Experience:
1 - 2 years of customer service and or scheduling experience preferred
Other Requirements:
Strong ability to communicate with both internal and external customers
Able to quickly build and maintain good working relationships
Advanced Microsoft Excel, Word, and Outlook skills
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
Health & Dental Insurance
Company paid Life Insurance
401(k)
Paid Time Off benefits
Free access to our state-of-the-art onsite workout facility
Product discounts
Wellness programs
Discover what it means to belong to a company recognized by Forbes, yet again, as one of the of 2021!EOE/M/W/Vet/Disability
OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.
YOUR Opportunity: It's time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.
EVERYONE'S Advantage: "I continue to believe that exercise is medicine that everyone should take - especially in this era of COVID-19," Robert E. Sallis, MD
Position Overview:
Under the direction of the Service Manager, the Service Scheduler is responsible for coordinating with customers and Service Technicians to schedule service visits.
Responsibilities:
Establish service, maintenance and contract call priorities and schedules.
Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgets
Establish positive long term relationships with customers and key members of commercial establishments
Assist in the ordering of parts
Miscellaneous office administrative duties
Assist customers on the phone, via email, and walk-ins
Prepare reports as requested
Assist the retail stores in resolving customer issues
Take all reasonable steps possible to minimize the amount of non-billable Service Technician time
Ensure that inventory is in stock before scheduling the service call
Maintain cooperative working relationships with all company employees
Establish service, maintenance and contract call priorities and schedule them accordingly
Complete all time cards to ensure accuracy for billing, payroll and job costing purposes
Keep the Service Manager informed as to all pertinent factors affecting the assigned responsibilities
Procure needed repair parts
Ensure that direct customer relationships are positive, productive and profitable
Assist in the collections process for commercial work performed by the service department
Additional duties assigned as needed
Requirements:
Education:
High school degree or equivalent required
Experience:
1 - 2 years of customer service and or scheduling experience preferred
Other Requirements:
Strong ability to communicate with both internal and external customers
Able to quickly build and maintain good working relationships
Advanced Microsoft Excel, Word, and Outlook skills
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
Health & Dental Insurance
Company paid Life Insurance
401(k)
Paid Time Off benefits
Free access to our state-of-the-art onsite workout facility
Product discounts
Wellness programs
Discover what it means to belong to a company recognized by Forbes, yet again, as one of the of 2021!EOE/M/W/Vet/Disability
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