Operations Coordinator
Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.
Is this you? If so, let us know by submitting an application!
Description:
This role works with Collection Department leadership to enhance the operational efficiency and effectiveness of the Collections function through system implementation and usage, processes development and implementation, the creation and maintenance of policies and procedures, and project management.
Work Schedule:
Working approximately 40 hours per week. Department hours are 8:30 AM - 6:00 PM
Required Education/Experience/Skills:
??? Bachelor's Degree or equivalent work experience in Business Analysis or Project Management
??? Three (3) years system oversight, project management, and analytical experience with technology
??? Ability to obtain data through complex relational database queries and analysis
??? Ability in gathering and analyzing business requirements
??? Oversee, manage and facilitate the effective use of systems utilized in Collections by maintaining a detailed understanding of internal and external technology solutions supporting the Collection Team. Research, develop, troubleshoot, enhance, configure and implement (as applicable) technology solution changes used by the Collections team. Collaborate with cross functional business units and vendors to develop and maintain systems and processes that promote operation integrity, optimize the member experience, end-user experience and organizational performance.
??? Serve as the primary departmental staff contact for system issues requiring knowledge of technical system functionality.
??? Leverage system(s) capabilities to produce reports and implement system enhancements and new releases.
??? Ensure quality assurance through inspection and testing of new systems, regulatory changes, system updates and or releases, enhanced functionality, including the creation and maintenance of detailed testing scripts and plans.
??? Communicate and live RCU's core purpose and values, these define and drive our organizational culture
Preferred Education/Experience/Skills:
??? Project Management experience
??? Two (2) years of experience working with lending and or collection product and services
We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
Is this you? If so, let us know by submitting an application!
Description:
This role works with Collection Department leadership to enhance the operational efficiency and effectiveness of the Collections function through system implementation and usage, processes development and implementation, the creation and maintenance of policies and procedures, and project management.
Work Schedule:
Working approximately 40 hours per week. Department hours are 8:30 AM - 6:00 PM
Required Education/Experience/Skills:
??? Bachelor's Degree or equivalent work experience in Business Analysis or Project Management
??? Three (3) years system oversight, project management, and analytical experience with technology
??? Ability to obtain data through complex relational database queries and analysis
??? Ability in gathering and analyzing business requirements
??? Oversee, manage and facilitate the effective use of systems utilized in Collections by maintaining a detailed understanding of internal and external technology solutions supporting the Collection Team. Research, develop, troubleshoot, enhance, configure and implement (as applicable) technology solution changes used by the Collections team. Collaborate with cross functional business units and vendors to develop and maintain systems and processes that promote operation integrity, optimize the member experience, end-user experience and organizational performance.
??? Serve as the primary departmental staff contact for system issues requiring knowledge of technical system functionality.
??? Leverage system(s) capabilities to produce reports and implement system enhancements and new releases.
??? Ensure quality assurance through inspection and testing of new systems, regulatory changes, system updates and or releases, enhanced functionality, including the creation and maintenance of detailed testing scripts and plans.
??? Communicate and live RCU's core purpose and values, these define and drive our organizational culture
Preferred Education/Experience/Skills:
??? Project Management experience
??? Two (2) years of experience working with lending and or collection product and services
We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
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