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Product Service Engineer - Excavator

Employer
Doosan Bobcat North America
Location
Bismarck, ND
Salary
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Job Details

Job Information

Product Service Engineer, interacts internally with personnel from the Service department such as Troubleshooters, Product Service Managers, Field Service, Warranty, Service Training as well as other internal departments such as Engineering, Manufacturing and Product Safety.  The position also interacts with dealer service technicians and Service managers as well as dealer Parts Department staff. 

Role & Responsibility

Communication of Product Concerns
  • Participate in Product Quality Team meetings to provide information regarding field service experience such as service troubleshooting cases, warranty data and feedback from field service staff.
  • Retrieve and summarize warranty and service parts sales data to assist Product Service Managers and / or lead determiniation of root cause and corrective actions for field failures.

Service Support
  • Administer Field Modification Process for assign products.
  • Some travel will be required during the year to visit dealers/customers, manufacturing sites, present at Dealer Service Manager Seminars or assist in Service Training.

New Product Development
  • Lead or assist Product Service Managers in performing serviceability evaluations on new or competitive equipment.

Product Update Training
  • Assist in training field service personnel on new products and assist the Training Department with field schools on a limited basis as needed.

Technical Resource
  • Have a good working knowledge of Bobcat Company products including Compact Construction Equipment, Attachments and Utility Vehicles.
  • Troubleshoot field service issues received from dealers.
  • Be a technical resource to assist Service Troubleshooters with resolving field service issues.
  • Provide technical assistance to dealer personnel, Regional and District Service Managers and the Product Development Group. 


Job Requirement

  • Education Required: Bachelors degree in Engineering
  • Experience Required: 2 > 5 years
  • Travel Required: 10 - 24%
  • Minimum of 1-3 years’ experience in product support field.
  • Compact equipment experience is preferred.
  • Solid mechanical skillset and equipment troubleshooting experience.
  • Excellent communication (verbal and written), interpersonal and customer service skills.
  • Excellent cross-functional teamwork skills.
  • Effective time management and priority focus skills.
  • Strong analytical aptitude.
  • MS Office Suite proficiency.
  • Minitab experience.


Others

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

Any legitimate job offer will be preceded by an official selection process.

Nearest Major Market: North Dakota
Nearest Secondary Market: Bismarck

Company

Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.

How do different cultures play a part in your organization?

Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.

What skills, education, and experiences does your ideal candidate(s) have?

•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.

How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.

Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now

What do you feel candidates need to know about the company before applying?

Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.

Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.

Company info
Website
Location
North Dakota
United States

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