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Graduate Student Service Advisor

University of North Dakota
Grand Forks, ND
Salary based upon experience.

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Job Details

Position Information:


The School of Graduate Studies supports the University of North Dakota mission and upholds the policies of the University in all matters that relate to graduate education. The School of Graduate Studies is dedicated to providing a service-oriented approach to helping graduate students as they pursue an advanced degree.

The Graduate Student Services Advisor will work closely with graduate students, faculty, and program staff. This position will complement the mentoring provided by faculty and assist students with the administrative processes as they progress through their degree. This position will process all required paperwork as well as clear degrees for graduation and will be a critical component to increasing student retention and graduation rates.

There are two Graduate Student Services Advisor positions available. One will work with the College of Education & Human Development and the other will work with the College of Engineering & Mines.

Position Benefits

Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks here!

Duties & Responsibilities

  • Support the admissions functions of the graduate programs
    • Monitor complete applications and ensure timely review.
    • Follow-up with students after an offer of admission to encourage timely acceptance and registration.
    • Assist with on-campus recruiting events.
  • Advise graduate students
    • Advise students on School of Graduate Studies policy and procedure.
    • Communicate instructions for navigating UND processes and resources.
    • Maintain frequent communication with advisees to increase retention.
    • Monitor student status and proactively advise students on their next steps.
    • Encourage students to register for classes when enrollment windows open.
    • Advise students who are not in good academic standing.
    • Connect students to other services on campus as needed.
    • Ensure student is connecting with faculty advisor regularly to determine course sequencing.
  • Monitor student progress and maintain student records
    • Monitor registration for students, student enrollment and transcripts.
    • Work in multiple database systems to maintain the student record and ensure accuracy.
    • Process all student forms and assist with submission of forms to other offices.
    • Work closely with academic departments to monitor student status and promote student success.
  • Determine eligibility for graduation
    • Review records and complete degree audits for students who have applied for graduation.
    • Work with faculty and students to ensure all deadlines are met.
    • Finalize degrees and notify the Registrar's Office to post degrees.
    • Facilitate commencement with the Registrar's office and Events & Ceremonies.
  • Verify student eligibility for financial awards
  • Support college faculty and graduate program directors
    • Meet with departments and faculty as needed to discuss advising of enrolled students.
    • Provide guidance to faculty on graduate student policies and procedures.

Required Competencies

  • Strong written and verbal communication skills
  • Strong organizational skills
  • Positive social presence and professionalism
  • Strong attention to detail
  • Must be resourceful, self-directed and able to work with little supervision
  • Demonstrated ability to work independently as well as part of a team
  • Must be flexible; able to work and adapt in a fast-paced, ever-changing environment

Minimum Requirements

  • Bachelor's degree
  • Experience working as part of a team
  • Customer service experience
  • Experience with processing forms/paperwork, data entry, or similar
  • Successful completion of criminal history records check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

  • Master's degree in a degree-granting field represented in the College of Engineering & Mines or the College of Education & Human Development
  • Experience advising students
  • Experience with Peoplesoft
  • Experience with Perceptive Content or similar imaging system

Minimum Hiring Salary/Position Classification

$48,000+ / year DOE; exempt; benefited; full-time

Work Schedule

Monday - Friday, 8:00am - 4:30pm

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran's status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran's Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 showing character of service or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.


The University of North Dakota is one of the largest employers in the region. The University provides a comprehensive benefits package that includes full health insurance premium coverage for single or family plans, a retirement plan, tuition benefits for employees, as well as for the spouse and dependents of the employee, on-campus training programs, exclusive internal recruitment opportunities, as well as many other benefits.

Find Us
264 Centennial Drive
Stop 7127
Grand Forks
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