Key Account Manager

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

 

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

 

Work environment

This opportunity is eligible for a hybrid work arrangement out of our Bismarck, ND office. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This position is eligible for internal Blue Cross Blue Shield employees and external applications. 

Pay information

Pay Level: 024

FLSA Category: Exempt-Salaried

 

A day in the life

The Account Manager - Key is responsible for overseeing the management of assigned key accounts. This position will serve as a point of contact for existing key accounts, maintaining long-term relationships and maximizing sales opportunities during the renewal process.

 

Your responsibilities will include:

• Develops, maintains, and assesses client accounts, and builds favorable relationships with clients.
• Focuses on growing and developing existing accounts, together with generating new business.
• Crafts targeted strategies designed to meet specific client needs and strategically plans, negotiates, and influences the interactions and relationships with customers, their broker/consultant and internal team members to retain the account.
• Prepares, presents, and sells renewals either directly or in collaboration with consultants or brokers, providing benefit plan and financial alternatives.
• Develops and implements effective retention strategies and additional sales opportunities either directly or in collaboration with consultants or brokers and responds to formal request for proposals (RFP).
• Establishes and executes annual group business plans.
• Develops and maintains a detailed knowledge base of customers to become an extension of the customer's business by providing insightful advice and education.
• Meets regularly with assigned key accounts and ensures clients are consistently satisfied with the organization’s products and services.
• Provides consultative plan management throughout the year. Proactively assesses, clarifies and validates client needs on an ongoing basis and incorporates group customer values when creating the business plan, coordinates the involvement of Company personnel, including support, service, and management resources in order to meet group account performance objectives and customers’ expectations.
• Creates sales opportunities identifying up-selling opportunities with existing clients.
• Maintains knowledge of company products in the healthcare industry, new service offerings, policies and procedures, and regulations impacting the business.
• Ensures necessary documentation is completed and appropriate internal systems are updated.
• Develops a professional rapport with clients to enhance new and ongoing business relationships.
• Travel outside of core business location may be required.

 

What you need to succeed

• A Bachelor's degree with a focus on Marketing, Business, Healthcare, Communications or a related field.
• 3 years of experience in sales, a customer-facing role, insurance, or a related field. 
• Willingness to obtain an Insurance Producer License within 3 months of hire. 
• A valid and maintained active driver's license in the state of North Dakota and Minnesota.
• Ability to determine customer needs and expectations.
• Partners with clients to design and implement solutions that are seen as adding value.
• Ability to communicate verbally or in writing with individuals and groups to deliver or exchange information.
• Sets priorities, goals and timetables to achieve maximum results from available resources and time.
• Demonstrates an understanding of industry objectives and supports the overall business strategy.

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

 

Benefits and perks

• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering remote, office or hybrid work schedules and the freedom to make time for important commitments.
• Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

 

Job posting policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

 

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 12/6/2022 at 8:00 a.m. (CT). No further applications will be considered.