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Receptionist -Part Time

Employer
Willow Creek Behavioral Health
Location
Green Bay
Salary
Competitive

View more

Industry
Healthcare
Role
Administrative
Job Type
Long-Term
Hours
Part Time
Receptionist -Part Time Willow Creek Behavioral Health Green Bay, Wisconsin
Job Summary:
The Receptionist is responsible for answering telephone calls and connecting caller with appropriate party. The receptionist pages appropriate individuals when necessary and performs secretarial and general clerical duties. Position has frequent/consistent contact with all hospital staff, physicians, patients and general public. Must be able to maintain professional
composure during a crisis and communicate according to hospital policies.
Job Duties:
Primary Responsibilities
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES
  • Receives/screens all incoming calls and connects caller to appropriate hospital party by the third ring whenever possible.
  • Pages individuals over the central paging system as requested and according to hospital policy.
  • Sorts incoming mail and applies postage to all outgoing mail on a timely basis.
  • Maintains visitor sign-in/sign-out log. Attentive to HIPAA requirements specific to this position.
  • Directs family members and other patient visitors in accordance with hospital policy and in a timely fashion.
  • Serves as critical first contact of efficient Crisis Call System and connects call within 3 minutes.
  • Maintains a current list of in-house patients. Ensures patient confidentiality in accordance with hospital policy.
  • Accepts applications only for positions available and forwards them to Human Resources.
  • Accounts for flowers, gifts and patient belongings ensuring the timely routing. Attentive to the potential introduction of contraband or at-risk items to the staff / patient population.
  • Takes initiative to minimize wait times and ensures connection between guest and hospital personnel.
Customer Service
  • Champions the AIDET approach to customer service (Acknowledge, Introduce, Duration, Explanation and Thank-You).
Models a steady practice of AIDET throughout the customer experience. In-person and telephone communication is
consistently attentive, responsive and reflects "helpfulness".
  • Professional awareness and boundaries are observed. Unnecessary self-disclosure is minimized.
  • Telephones are answered by the third ring whenever possible and with a professional greeting. Dedicated extensions/mobile phones with voice mail have a personalized greeting, and messages retrieved/responded to in a timely manner.
  • Critical customer encounters are met with advanced customer service skills and resolved.
Leadership
  • Continuously self regulates professional presentation especially during emotional charged situations.
  • Partners with others to ensure cohesive teamwork and healthy communication.
  • Gives consideration to situations that may produce divisiveness or be received as diminishing others' role or authority.
Medical Records and Confidential Communication
  • Appropriately considers the sensitivity and confidentiality of medical/psychiatric information along with the need-to-know before sharing information with others.
NOTE: Willow Creek reserves the right to delegate additional duties appropriate to the position and supportive of
the facility's operations.
Why Willow Creek Behavioral Health?Willow Creek Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Willow Creek Behavioral Health is an EOE.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

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