Credit and Collections Specialist

SUMMARY

Under direct supervision of the Director of Credit and Collections, the Accounts Receivable Clerk performs the daily NDS deposit functions for customer payment and enters notes in Credit Strategy. Further, conducts research for short pays, over payments, and skipped invoices and ensures the accuracy of invoices. Correspond with clients and sales team to follow up on outstanding payments, resolve any billing-related issues with special projects, and communicate with customers and sales representatives positively and proactively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Prepares customer checks for posting by sorting in customer number sequence
Posts daily cash deposits.
Prepares calculator tapes on check deposit batches.
Posts daily customers check payments into the NDS Accounts Receivable system.
Reviews Bad Credit Report when instructed by the Regional Credit Manager.
Issues Delivery Authorization numbers for delivery exceptions when needed.
Provides customers and Sales Representatives with skipped invoice numbers and amounts.
Accesses the on-line banking system and prints the daily bank NSF transaction information. Posts NSF transactions, including NSF fees, into the NDS system. Refers daily NSF activity to the Senior Credit Analyst.
Communicate effectively and positively to build rapport with customers and Sales Representatives.
Reconcile research and respond to customer and Sales Representative questions in reference to payment discrepancies, invoice adjustments, deposit postings and terms of payment.
Prepare written correspondence to customers regarding account status.
Enters customer notes into Credit Strategy.
Sends invoice copies and proof of deliveries per customer's request.
Research and document customer account adjustments, including customer refunds, credit and debit memos and payment applications.
Document and submit for approval small balances and bad debt adjustments.
Maintain related files and records in accordance with company practices and regulatory requirement.
Act as liaison for communications between Accounting, Sales Representatives, other departments, and our customers to provide customer information.
Provide outside auditors with requested information related to Accounts Receivable and customer account balances.
Perform other tasks as directed by the Director of Credit and Collections or Senior Management.
Treats all customers (internal and external) with respect, courtesy and kindness.
Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.

GENERAL :

Treats all customers (internal and external) with respect, courtesy and kindness.

Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.

Other duties as assigned to meet company goals.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

This position requires a pro-active, problem solving individual whom is able to manage a varied workload with constantly changing priorities. The individual must be detail oriented, accurate, well organized and able to work effectively under pressure. They must have excellent listening, verbal and written communication skills. They must have excellent interpersonal. They must be able to meet expectations of the position with minimal guidance or supervision.

EDUCATION / EXPERIENCE

High School diploma or G.E.D. A minimum of two years Accounts Receivable experience is required. Strong computerized Accounts Receivable skills and beginning spreadsheet and word processing skills are required.

LANGUAGE SKILLS

Ability to read, comprehend and interpret written instructions and procedures, business correspondence, reports and schedules.

MATHEMATICAL SKILLS

Ability to apply concepts, such as fractions, percentages, ratios and proportions to practical situations, using a ten-key, calculator and computer.

REASONING ABILITY

Requires the ability to independently define problems, collect data, establish facts and solve practical problems.

Must be able to apply common sense when problem solving. Must be able to apply routine protocols as well as identify when the routines do not apply in a specific situation. The position requires the ability to develop priorities and adjust work plans to meet deadlines.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance

Vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Work is typically in an office environment.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:
401(k)
Health insurance
Paid time off
Physical setting:
Office
Schedule:
8 hour shift
Monday to Friday

Ability to commute/relocate:
Menomonee Falls, WI: Reliably commute or planning to relocate before starting work (Required)

Experience:
Accounts receivable: 3 years (Preferred)
Microsoft Excel: 2 years (Preferred)

Work Location: One location