Contact Center Representative

Do you have at least one year of financial service branch experience and are ready to move your career in a new challenging direction? SPIRE Credit Union has a great opportunity to join our Contact Center helping Members over the phone with their financial needs. This position is responsible for answering incoming telephone calls and electronic messages in a professional manner while ensuring the highest quality of member service. Our Contact Center positions are a first call resolution environment that offers a wide variety of responsibilities including processing transactions, researching and resolving member questions and disputes, along with providing technical support for our automated services. This is the perfect position for someone who is motivated to continue learning. SPIRE hourly employees will receive a $1000 sign on bonus. This position will be located in our Falcon Heights office. Must be able to work Full Time and Saturday rotations and extended hours if needed.

Qualifications: 9 months experience working in a financial institution required (working in a financial services industry call center a plus), along with the proven ability to problem-solve and multi-task, and maintain a courteous demeanor in a busy and challenging work environment.

We Care. Improve Lives. Give Back. These are SPIRE's values, purpose, and core action. For nearly 85 years SPIRE has been helping our increasingly diverse membership improve their financial well-being. One Team. Along with helping members reach their goals SPIRE works hard to create a work environment where employees can work towards meeting their personal career goals as well. In 2019, SPIRE continued to fill 30% of our jobs internally giving our employees the opportunity to GROW their careers at SPIRE. SPIRE believes in hiring employees that are driven by their

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.