Admission Financial Representative

Grand Itasca Clinic & Hospital, a part of Fairview Health Services, is currently seeking a dedicated Admission Financial Representative to join our team! A management team that takes a personal interest in every employee is one of the many advantages you'll find here at Grand Itasca.

POSITION: Admission Financial Representative

EMPLOYMENT TYPE: .75-1.0 FTE (60-80 hours per pay period)

WORK SCHEDULE: Days, Evenings, Nights, every other weekend

DEPARTMENT: Patient Access

Internal posting until 11/18/2022

JOIN OUR TEAM:
Nestled in the heart of the Northland, Grand Itasca Clinic & Hospital is the dominant provider of primary care services in the local and surrounding area to include roughly 50,000 people. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 600 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

JOB SUMMARY:
This position is responsible for scheduling appointments received by phone, fax, electronic or in person. They are responsible for verifying insurance, assuring that registrations are completed with accurate data. They are responsible for initiating referrals and financially securing accounts.

JOB DUTIES:
1. Demonstrate proficiency in the scheduling of patient appointments. This includes following principals of scheduling with the required information populated.
2. Verify insurance, patient information, guarantor and account information at the time of scheduling.
3. Confirms provider appointments by calling patients to remind them of appointment time and location, and manages rescheduling appointment if necessary.
4. Arrive all patients for scheduled appointments. This includes obtaining the necessary consents, signature and documents from the patient. Verify that the patient and insurance verification has been done.
5. Collect any co-pays at the time of service.
6. Identify any potential coverage issues or self-pay issues. Engage the financial advocates if appropriate.
7. Demonstrate sound customer service in face to face and phone contact with the patient/family and GICH staff.
8. Demonstrate the ability to accurately enter patient information and scan required documents in the computerized scheduling system.
9. Daily completion of patient and claim edit work queues to improve the revenue cycle.
10. Collaborates with the business office, financial advocates and the Designated Authorization Group (DAG) to support the revenue cycle.
11. Monitor the order and cleanliness of the lobby and waiting areas. Notify housekeeping if any tasks need to be completed to maintain customer safety in these areas.
12. This list in not all-inclusive and another tasks or job may be assigned relative to the successful performance of this job.

QUALIFICATIONS:
1. 18 years of age or older
2. One or more years customer service experience
3. 1+ years of applicable computer knowledge
4. Previous experience in a clinical setting with registration preferred.
5. Basic knowledge of medical terminology preferred
6. Demonstrated verbal/written communication skills.
7. Adhere to all Grand Itasca Clinic and Hospital policies.
8. Maintains consistent and reliable attendance.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.