Accounts Receivable Team Lead

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Work Location: Fully Remote - U.S Core Responsibilities: Responsibilities include but are not limited to: + Creates and distributes department wide communications or pathways, notifying staff of updated insurance guidelines/processing information + Identifies and facilitates individual and/or team training needs for new or established team members + Completes and may participate in the delivery of quality reviews for staff development and process improvement + Participate in meetings with Payers, internal departments, Client contact(s) and TES Management, etc. to address trends in denials and/or unprocessed claims + Compile and analyze information identified by A/R Follow Up Supervisors of current and/or potential billing issues specific to outstanding receivable + Presenting data to appropriate parties and partnering to develop resolutions + Assist Supervisor and/or Manager to ensure that daily team operations flow smoothly (i.e., assignment of work, manage deadlines, quality assurance and management of scheduling and staffing issues) + Handles escalated client/patient issues that include but are not limited to unhappy patients/callers and client contacts that may require additional system or technical knowledge + Participates in daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of respective client(s) payer mix + Assist in the responsibility of time and attendance functions + Participate in employee selection process + Provide input in the development of performance appraisal documents; and where appropriate, participate in delivery of disciplinary actions + Other duties as assigned Requirements: + High School Diploma or equivalent + 3-5 years of additional schooling/related work experience; including a minimum of 3 years revenue cycle experience required + Intermediate to Advanced working knowledge of MS Excel, MS Word and MS Outlook + Strong customer service experience Preferred Qualifications: + In depth knowledge of various insurance policies and procedures related to claim adjudication and payment processes. + Ability to work independently with minimal supervision; drives execution + Excellent written and oral communication skills + Strong attention to detail + Ability to maintain confidentiality + Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team. + Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals + Ability to solve difficult problems in a timely manner with efficient resolutions + Can negotiate skillfully in tough situations; can win consensus without damaging relationships + Works well with others; ability to work with and communicate with individuals of varying disciplines. Unique Benefits :??? Flexible work environments??? Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets??? Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships??? Employee wellbeing programs and generous health plans??? Educational assistance programs??? US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions??? Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies??? Learn more at Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor. Feeling Inspired? Ready to ? Apply today! New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $49,450 - $85,920. The salary range for Ithaca, NY is $43,000- $71,600. The salary range for Jersey City, NJ is $51,600 - $85,920. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you'll find a far-reaching choice of benefits and incentives. Diversity, Equity & Inclusion : ???At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.???Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at Feeling Inspired? Ready to ? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at \_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf. If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted. Click here \_%20English\_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information () . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws. Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.