Classrooms Manager

Position Information:

Description

Become a part of the next generation of IT leaders. Here is a fantastic opportunity to champion the University's vision of a welcoming, empowered, and inclusive community. The Classroom Manager leads a team of AV professionals to provide cutting-edge classroom designs while meeting the AV needs of students and faculty. The manager provides oversight, guidance, advocacy, and support to the Classroom Team to improve the accessibility and usability of existing and emerging digital experiences and technologies, research new technologies and classroom designs, and test them within two technology-exhibition classrooms.

Position Benefits

Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks here!

Essential Job Functions

Reporting to the Director of Customer Engagement & Support, the Classroom Manager supervises all day-to-day operations and activities regarding classroom and learning spaces technology, video conferencing, and hybrid education systems. This position will assist with the installation and programming of equipment along with troubleshooting, repairing, and maintaining instructional technology hardware, software, systems, and peripherals.

Duties & Responsibilities

• Meet regularly with faculty, staff, and students to discuss classroom technologies' current operability and potential while maintaining an open and inclusive presence
• Work with vendors to procure, repair, maintain, and test equipment and systems.
• Provide faculty, staff, and students with training, technical support, and documentation on using instructional technology, video conferencing, and hybrid configurations.
• Perform or arrange for the repair of classroom technology and assist in coordinating a preventative maintenance program for all classroom technology equipment and systems. Ensure equipment and firmware meet current technical needs and coordinate classroom technology upgrades and maintenance.
• Assist with planning, designing, installing, programming, and supporting new instructional technology equipment and systems.
• Provide leadership, direction, and supervision for all activities and staff within the Classrooms Team. Supervise and evaluate full-time employee performance and enable improvement by providing coaching, feedback, motivation, and disciplinary action. Supervise the daily operational activities of student employees. Monitor and approve work schedules, leave, and time-tracking.
• Monitor and respond to service requests and ensure their timely resolution, providing direct assistance to users when required. Maintain departmental documentation, including building and maintaining the knowledgebase and classroom technology inventory.
• Assist UIT in the development and implementation of campus technology plans and strategic plans. Regularly report on activities, cost, budget, and supervisory work.
• Assist in planning, coordinating, and supporting campus audio/visual and sound reinforcement needs for special events, including (but not limited to) commencement, conferences, meetings, and presentations.
• Create and revise documentation for procedures, work processes, and staff position descriptions.
• Participate in team meetings and provide updates regarding audio/visual technology, hybrid education, classroom technology, and UIT. Serve on University committees.

Required Competencies

• The successful candidate is expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants dedicated to the appreciation and promotion of inclusivity and equity as crucial components in pursuing organizational excellence.
• Strong customer service, oral, written, interpersonal, and organizational skills.
• Demonstrated integrity and strong leadership.
• The willingness to work independently and as part of a collaborative team.
• The University invites applicants dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Minimum Requirements

• Associate's degree in Audio-Visual or Computer Science field of study, or 5 years of technology support-related experience.
• Experience and familiarity with the use of control systems, such as Crestron.
• Experience with Microsoft Office.
• Basic networking experience.
• Experience with the operation and setup of hybrid classrooms, video conferencing, streaming solutions, and other A/V systems.
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

• Bachelor's degree.
• 3 years of related experience in A/V equipment and software troubleshooting, including a combination of A/V equipment and network systems wiring, installation, and repair.
• Experience with system programming and space configuration.
• Project management experience.
• AV (Crestron and/or CTS) certifications or IT industry (ITIL) certifications.

Minimum Hiring Salary/Position Classification

$69,000+ / year; exempt; benefited; full-time

Work Schedule

Monday - Friday; some hours outside of normal business day as needed

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran's status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran's Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 showing character of service or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.