Technical Support Manager

Summary As a Technical Support Manager, you will provide overall management and line control for the Northern Service Center Operations Division (NSCOD) technical and professional project management staff and will collaborate with senior regional staff on project management strategy, operations and program direction. Location: GSA, PBS, Northern Service Center Operations Division, Project Management Branch. We are currently filling one vacancy, but additional vacancies may be filled as needed. Learn more about this agency Help Overview Accepting applications Open & closing dates 01/17/2023 to 01/30/2023 Salary $116,393 - $168,569 per year Pay scale & grade GS 14 Help Locations Few vacancies in the following locations: Chicago Springfield, IL Indianapolis, IN Battle Creek, MI Show more locations (9) Detroit Grand Rapids, MI Fort Snelling, MN Minneapolis Saint Paul Cincinnati, OH Cleveland, OH Columbus, OH Milwaukee, WI Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - Occasional travel may be required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) 1101 General Business And Industry Supervisory status Yes Security clearance Not Required Drug test No Announcement number 23PBSB305TGMP Control number Help This job is open to Internal to an agency Current federal employees of this agency. Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Clarification from the agency Your application will be considered if you are a: ??? Current GSA employee, employed in the Public Buildings Service. ??? GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service. Help Duties This position is located in the PBS, Northern Service Center Operations Division, Project Management Branch. This division is responsible for all aspects of facility operations, including operating, maintaining, and sustaining high quality work environments. This position has job functions that must be executed within a specific geographic location. The official duty station is a federal facility or leased space. Positions include routine telework that are geographically specific to: Chicago, IL; Springfield, IL; Indianapolis, IN; Milwaukee, WI; Battle Creek, MI; Grand Rapids, MI; Detroit, MI; Cincinnati, OH; Cleveland, OH; Columbus, OH; Minneapolis, MN; Fort Snelling, MN and St. Paul, MN. The selected candidate will serve as the branch manager for the project management branch. Examples of duties may include: Oversees the operations of teams engaged in the full scope of project execution for space renovations and smaller construction projects. Oversees the Service Center's A/E and construction services and building repairs and alterations, working closely with contracting staff and other professionals outside of the SC organization. Contributes to the assessment, continuity and ongoing effectiveness of assigned activities performed within the Service Center, to ensure that all technical requirements and client expectations are met. Determines the most efficient and economical manner by which to accomplish assigned workload, establishes priorities, and provides positive direction to teams. Resolves problems encountered by the teams supervised and/or recommends a course of action to subordinate supervisors as requested. Help Requirements Conditions of Employment Applicants must be U.S. Citizens or nationals Applicants must apply online via GSAjobs (see "How to Apply" section) Meet time-in-grade requirements within 30 days of closing date Meet all eligibility requirements within 30 days of closing date Males born after 12/31/1959 must have registered with the Selective Service If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Serve a one year supervisory or managerial probationary period, if required. Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). For a brief video on creating a Federal resume, click here. The GS-14 salary range starts at $116,393 per year. To qualify, you must demonstrate one year of specialized experience equivalent to the GS-13 level in the Federal service. Specialized experience is leading people in diverse occupations (professional, technical, administrative and trades) in the overall administration and management of repair, renovations, and/or whole commercial office building modernization construction projects. Such experience must include managing the entire project life cycle; i.e., project planning, construction scheduling, construction logistics, budgeting, estimating, cost analysis and control, utilization of resource allocation models to develop cost and personnel budgets, conducting contract negotiations, contract administration and close-out. Additional information Bargaining Unit status: This position is ineligible for the bargaining unit. Relocation-related expenses are not approved and will be your responsibility. Additional vacancies may be filled from this announcement as needed; through other means; or not at all. GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and Fostering a work environment where all employees, customers and stakeholders feel respected and valued. Our commitment is: Reflected in our policies, procedures and work environment; Recognized by our employees, customers and stakeholders; and Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission. Read more Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Flexible work schedules Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered. Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise for construction and project management. Expert ability to manage projects impacted by multiple competing priorities and requirements, and to successfully integrate these requirements to meet the goals and objectives outlined for development initiatives. Skill in allocating fiscal, staff, and time resources to produce maximum results. Mastery of business management, concepts, principles, and practices sufficient to permit the incumbent to serve as the manager of designated major projects from the preliminary identification stage through initiation, planning, execution and project closeout stages. Problem-Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Strategic Thinking - Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks. Vision - Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action. Human Capital Management - Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations . click apply for full job details