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Associate Director Technical Learning

Employer
Johnson Controls
Location
Milwaukee
Salary
Competitive

View more

Industry
Engineering and Architecture
Role
Other
Job Type
Long-Term
Hours
Full Time

Job Details

Associate Director, Technical Learning

This is a virtual/remote position considering candidates who reside within the United States

Is This For You?

Are you someone that has very strong leadership skills and has been in technical product education in the past? Do you stay current with learning and performance support trends and have experience weaving those trends into your team? Are you able to set the strategic vision and operational direction for an ever evolving and growing learning team? Are you fantastic at forming relationships and communicating with business stakeholders at all levels of an organization? Are you prepared to hold your team accountable to execute on the measurement strategies that the organization is putting in place? Are you comfortable working in a dynamic business environment? Do you have experience guiding and equipping those who would design world-class sales and service training? If that's the case, Johnson Controls, Inc. (JCI) has an amazing opportunity for you!

Your challenge, if you wish to accept it, will be to act as the Associate Director, Technical Learning. We are in the process of seeking out a leader that will guide a team of technical instructors and designers while managing their own strategic projects as a proven Learning Professional. You will collaborate with other learning Directors, program managers, technical instructors, and executive staff in various locations across the globe. Your team will touch employees, distributors, and customers. You will work hand in hand with product and solutions teams, sales teams, and operations teams across the enterprise. Finally, this position will require you to come to the table prepared to effectively lead, bringing problem-solving and hard work to everything you do. Does this sound like you? If so, keep reading!

What Impact Would You Have?

Everyone wants to feel like they're having an impact. In this position, you absolutely will! You will have the opportunity to:

Positively impact the growth of our Global Products and regional organizations by equipping channel partners and distributors with the information and skills they need grow and run their business.

Lead a team of highly capable learning professionals and help channel partners solve critical business problems through training and performance support initiatives.

Create new technical learning modalities that enable channel partners to learn skills outside of the classroom.

Create a channel learning go to market model that equips JCI partners to deliver best in class technical service and installation.

Create deep relationships with channel partners, distributors, and end-using customers to understand their technical learning needs.

Investigate new opportunities and participate in the development of effective training that is impactful and inventive.

Align your ingenuity and innovative ideas with the global strategic plan of the business.

Learn on a day to day basis about how our equipment and strategies help our customers and channel partners as the power behind your mission

How Would You Accomplish This?

Hire and train new technical instructors to become effective facilitators in live, synchronous and asynchronous environments

Mentor, coach, develop and evaluate your team of learning professionals through challenging learning projects and programs.

Manage team members through all performance evaluations, job training needs, and other managerial responsibilities as needed.

Act as a subject matter expert and learning consultant.

Build technical, service, and digital knowledge, skills, and behavior models and assessments supporting the talent development of our channel partners.

Works cross functionally within Learning & Development to build a single learning culture at JCI (One Learning)

Ensure the creation of professional instructor-led and virtual/online training programs and learning solutions that meet the identified learning objectives.

Help set learning priorities for your team across a diverse and transformative landscape.

Partner with our Development team to ensure learning projects incorporate the most current technologies and modern graphics.

Develop subject matter expertise in new technology, products, or processes and serve as a subject matter expert in the creation of learning materials for these new areas using defined processes.

Drive consistency from project to project, and across product learning, so that we achieve a more efficient and holistic approach.

Drive performance across 5 learning KPI's: Instructor Rating, Net Promoter Score, Scrap Learning, Cost to Benefit Ratio, and Estimated Performance Improvement

Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of learning professionals and stakeholders.

Keep current and continue education in training techniques, performance improvement, knowledge management, instructional design, adult learning principles, and organizational development.

Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs and internal stakeholders.

Ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into cross functional projects.

Help set and drive evaluation protocols for learning deliverables and be able to provide required metrics to business leaders.

Understand technology and current curriculum in order to participate in the effective design of learning and performance support tools.

Fostering a growth mindset and supporting the career growth and development of all learning team members.

What Are We Looking For?

Visionary - You have a vision and a passion for learning and can execute that in the real world.

Technical- Solid understanding or ability to learn JCI's product and the marketplace.

Commercial - You have a strong background in channel training and understand the indirect channel and channel landscape.

Operational - You have been part of an operations focused organization, or have supported teams who have install, service, or other operations related responsibilities.

Articulate - Your writing and communication skills must be strong in order to clearly articulate processes, needs, and influence a broad range of stakeholders across the globe.

Educated - Holds a bachelor's degree in a related field, and has at least 7 years' experience working in an L&D or performance consulting environment, 3 years or more of team leadership experience.

Influencer - Is able to influence at all levels. Has demonstrated the ability to lead when required but knows when and how to follow.

Detailed - Realizes the importance of attention to detail in leading to impactful outcomes.

Collaborative - Collaborates with instructors, Learning Designers, learning professionals, product managers, vendors, program managers, stakeholders and more people in the business than we can count.

Ambitious - Willing to assume authority, take risks, and set clear goals for career development.

Professional - Has personal ethics, does quality work and has a positive attitude. Has experience presenting to C-Suite.

Driven by customers - Is focused on the customer and has a sense of urgency about meeting their needs.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

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