Medicaid Operations Analyst

  All about us

 You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

 

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

  

Work environment

 This opportunity is eligible for an in-office, hybrid or remote work arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

  

Pay information

 Pay Level: 019

 FLSA Category: Non-Exempt-Hourly

  

A day in the life

 The Business Operations Analyst is responsible for supporting the business operations of a specific department or division of the organization. This position serves as a liaison between various internal departments and external business system vendors. The Business Operations Analyst will typically serve as the first to review, troubleshoot, and make determinations on the best course of action to resolve departmental issues to ensure consistent operational efficiency.

 

Your responsibilities will include:

• Identifies, researches and troubleshoots a variety of system and process issues impacting the overall business operations of the department/division.
• Functions as a liaison with various internal departments and external business system vendors until full resolution is achieved.
• Collaborates with staff on process or system issues.
• Maintains advanced knowledge of multiple systems in effort to support the overall functionality for the entire department.
• Identifies features or methods to maximize the capability of individual systems or methods to create synergies between multiple systems. Works to implement project plans to capitalize on process improvements. Develops/writes/reviews business requirements for system changes/enhancements as well as performs user acceptance testing as the changes are made.
• Prepares and distributes departmental reports/metrics to leadership.
• Makes determinations regarding the appropriateness as well as the level of testing which occurs with new system upgrades, or the launch of new software. Performs validation and other types of system testing at various points in the process to ensure overall optimal functionality.
• Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience or geared towards creating efficiencies; actively involved in design and implementation of these efforts to ensure the system design fits the needs of our customers both internally and externally.

 

What you need to succeed

• An Associate's degree in business, business management or related.
• At least 3 years of business operations, data analysis, insurance or related.
• Strong communication skills both verbally and written.
• Ability to prioritize tasks and projects in an organized manner.
• Manage relationships with others by being collaborative and a team player. 
• Show initiative and have the ability to think creatively. 
• Desire to continually learn and develop skills. 

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

  

Benefits and perks

• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

  

Job posting policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

 

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 2/10/2022 at 8:00 a.m. (CT). No further applications will be considered.