IT Support Specialist
Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.
The Opportunity
The IT Support Specialist is responsible for implementing, supporting, and monitoring the overall infrastructure. The IT Support Specialist ensures that system hardware, operating systems, software systems, and related operating procedures meet organizational needs. The IT Support Specialist assists users in resolving difficult problems through discussion and diagnosis.
Responsibilities
- The IT Support Specialist is responsible for PCs, Laptops, Printers, Phones, and related equipment
- Manages the lifecycle of tickets through to their completion and customer satisfaction
- Performs preventative maintenance on PC inventory and configures equipment when required
- Establishes and maintains effective working relationships with all users, vendors, customers, and management
- Participates in monthly Windows patching and updates
Requirements
- Knowledge of Windows 10/11 Operating System
- Knowledge of Hardware/software installation and support
- Knowledge of Collaboration tools; Microsoft Teams, Zoom
- Knowledge of Help Desk software and remote support tools; Service Desk
- Basic knowledge of Microsoft Server Operating Systems; 2012 R2, 2019
CORE COMPETENCIES
Customer Focus: The IT Support Specialist will maintain a customer focus by understanding the customer's viewpoint. They are to be viewed by customers as a business partner who anticipates their needs and assures there are no barriers to doing business.
Technical Skills: The IT Support Specialist holds themselves and others to high standards. They will stay current in areas of technical expertise and inspires others to stay current in areas of technical expertise.
Benefits
- 5 weeks PTO/yr
- Robust 401K
- Exceptional health care benefits
- Click here to view a list of all our benefits!
PI
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